亞馬遜售後卡怎麼寫

A. 給amazon.com客服發英文郵件，請翻譯成英文

樓上驚現機翻達人...這樣估計印度客服看不太懂
為了更好的溝通建議全文如下: 用help-contact us-email發送吧 會直接回復到你注冊amazon的郵箱里. 一般情況下客服會直接發個$50-10的coupon給你下次支付用的.

Hello there
My previous order of philips nerolco 1150x/40 was deleted by Amazon, for the reason STOCK-NOT-AVAILABLE. I used a mastercard $50-10 coupon on that order , Z2WF-******-WNZFGN, which was given by a friend of mine.
I'm not sure if this coupon would be redeem to my account balance, but I believe you can find out for me. So please either refund $10 to my creditcard or resend me a $50-10 coupon with a longer expiration. I'll be appreciated.

Best regards.

B. 亞馬遜直郵中國地址怎麼寫 亞馬遜直郵怎麼填寫地址

直郵需填寫中國收貨地址，漢語拼音填寫即可，所謂直郵的最關鍵步驟就是正確的填寫中國收貨地址，雖說可以用漢語拼音填寫地址，需要特別注意的：

1、英文地址由小寫大，務必用漢語拼音填寫，第一行寫不下了可以折到第二行進行填寫。

2、先要將國家選擇為China。

3、盡可能的輸入正確的郵政編碼，以方便快遞公司確認收貨城市。

4、務必保證手機號碼正確，並在號碼前加中國區號86，美國亞馬遜一般採用UPS／DHL運輸，貨物到達中國後，會有物流公司（UPS／DHL等）工作人員（中國人）電話與樓主聯系進行清關等相關手續的辦理，故正確的手機號碼很重要。

(2)亞馬遜售後卡怎麼寫擴展閱讀：

Amazon Prime：新手注意商品數量下的Free Two－Day shipping with Amazon Prime。在美國亞馬遜購物只有滿＄35才能夠享受免美國國內運費服務，而且往往使用較慢的USPS來投遞（四五天才能送到）。

使用美國亞馬遜 Prime服務可以解決這個問題，Prime的會員可以享受任意金額購物都免除美國境內運費以及兩個工作日到達的服務（美國周六、周日快遞要放假的）。

但Amazon Prime是可以免費試用一個月的，如果一個月以內你沒有取消自動升級，那麼到一個月試用結束的時候，亞馬遜就會自動扣款升級你會付費會員，如果你的收貨地址是免稅州的，收費金額為79美金，如果是收費州收費金額是83美金，所以經常有新手在不知情的情況下會被突然收費。

不過即使收費也不要擔心，美國亞馬遜的客服是非常人性化的，收費以後如果沒有使用會員的福利，是可以申請退款的。即使有人用過一次兩次也曾經有人去申請過退款。

C. 亞馬遜售後郵件如何寫

場景一、因節假日導致的物流延誤，買家來信詢問
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we』ll have the {節日名稱} from{時間區間}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景二、因自然災害導致的物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the {自然災害}.
Due to this {自然災害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景三、因海關安檢力度加強導致物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景四、約定到貨期限已過但對方並未收到貨，買家來信表達憤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送達時間} ,it got delayed by the {這邊盡量寫上不可抗力的原因}. So the shipment usually takes {預計時長} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it』s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景五、物流顯示已妥投，但買家來信表示未收到貨
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具體查詢網站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟蹤號} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景六、買家想取消訂單，但賣家已發貨
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名稱}may be quite suitable for you, to say the least, if you don』t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景七、買家收到貨但因商品尺寸不合適想退貨退款，賣家與之進一步溝通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名稱} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具體金額} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景八、買家投訴或來信告知賣家發錯顏色、商品或商品有缺陷等，賣家與之進一步溝通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名稱} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don』t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景九、接上一情景，買家發來圖片後賣家根據責任情況引導退部分或全額款
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具體金額} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十、接場景八，買家堅持稱商品有問題但又不想或不能提供照片
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十一、買家無理由退貨退款，賣家同意後並告知操作注意事項
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名稱} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十二、客戶詢問物流跟蹤號或者詢問是否已發貨，賣家的回復
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已經發貨的具體時間}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具體查詢網站}.
Item was shipped from China. Normally, you will receive this item within {你的listing頁面標注的配送時長} business days.
We have checked your estimated date is{物流派送時間}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
備註：因為每個賣家銷售的產品不同，大家可以根據自己的產品情況適當完善郵件內容。

D. 高分求英語翻譯... 最好懂得亞馬遜售後服務的來

煩請您將已收到的貨物已最經濟的郵寄方式（包括保險）寄至如下地址，所產生的內運費我們將退回至容您的信用卡。
至於運費，我們將在我們的收發中心確認收到您寄來的KINDLE後全額以禮物券的形式進行返還（因您是以禮物券形式支付的）。
最後，請您以電郵（或拍照）的形式將快遞商、運單號碼、運費及郵寄日期告知我們，以便我們進行貨件追蹤。

E. 美國亞馬遜amazon，怎樣給客服寫信

自己注冊的賬戶里就有地址，點賬戶，進去後右下邊有個contact US就可以給客服發郵件了。搞個翻譯軟體翻成英文發過去就可以了，貌似客服很強大的，基本能看懂，12小時內會給你回信的。上次我寫了中文忘了翻譯就發過去了，客服居然看懂了還給我回了信，不過我後來接著補了英文信發過去的，2封都回了

F. 能請教一下大佬，售後卡片的文案內容要怎麼撰寫嗎

在我看來，售後卡片的文案撰寫，需要從這三個維度出發，首先是亞馬遜的政策，目前亞馬遜給出的賣家准則就是不允許好評返現，所以在文案撰寫上一定要謹記文案不能過於直白。

最後是內容和樣式，這種樣式的審美就可以多上國外的圖片網站上多搜集素材和學習，文案的撰寫要充分關聯到產品的特點，比如是寵物玩具類，就以寵物的擬人視角寫文案，這種走心的文案更能吸引老外，因為寵物在老外的生活中就是孩子一樣，這類卡片風格就可以設計的萌寵一點。

G. 亞馬遜客服讓賣家給客戶給好評的調查信要怎麼寫

以上是我用過的一個範文，但是這種舉動一定要慎重，亞馬遜是不贊成賣家經常發這類信件給買家的，因為亞馬遜自己是會定期發信件給會員，提醒他們適當作出一些Feedback的。

Dear customer ：
Thank you for purchasing our proct，your order's shipment has already been sent out, the shipment will be delivered shortly, you will receive an e-mail with a tracking number from Amazon ，You will also be able to view your order status and tracking numbers in your account order history.
Normally the shipment will be delivered to you within xx-xx business days unless otherwise noted.
Once you received the shipment, please kindly tell us what do you feel about our service, and we will be very happy if you can give us a detailed proct review or feedback,it will help us alot on our business. However，if you are not satisfacted,inform me and we will try our best to solve your problems.
Once again ,thanks alot for purchasing at our store ,hope hear you shortly.

Sincerely, xxxx （這里寫你的店鋪名字，注意Sincerely後面要有逗號。）

H. 亞馬遜的售後服務是怎樣的

確實是支持7天無條件退換貨（沒有打開包裝的話，是全部商品都符合的）回，但是電答子類產品的話（特別是手機、電腦這種高價值的商品），你打開產品包裝了，就不支持7天無條件退換貨了。你要退換貨就要去產品售後點開據檢測單，證明是有產品質量問題才能退換貨。

其他的低價值的電子類產品，比如mp3、圖書什麼的，即使拆開包裝了，也是支持7天無條件退換貨的。

支付寶哦，還支持貨到付款，而且退換貨是快遞上門取件，免運費的~~

I. 亞馬遜的客服服務怎樣

很爛！中國亞馬遜是我遇到最爛的電商！和京東、當當的無法比！6月8日買的水槽，6月9日提出取消訂單，商家不發貨也不同意取消，足足耗了一個月，天天打電話催！就是沒反應，永遠說盡快，幫你問題升級，我又不是打游戲，還升級！另一個訂單因為質量問題退貨之後，運費商家就是不承擔，亞馬遜拿商家竟然一點辦法都沒有！太爛了！耗到現在都沒解決！

J. 美國亞馬遜售後怎麼樣

亞馬遜自營來商品的售後還是不錯源的，有不想要的東西在退貨時間內上門取
貨退貨，不過第三方銷售的東西沒買過，不曉得售後服務怎麼樣
質量都是一樣的 就跟中國人一樣有好有壞 你遇到壞的啦找亞馬遜亞馬遜
就讓你找他媽媽亞馬遜還會告訴你不該他的事 你說你敢買嗎 ？你事可以打一
打亞馬遜的客服然後練習一下自己的演技把自己演成一個購買電子產品有問
題的顧客你就知道亞馬遜的服務態度是什麼樣的啦 哈哈 很日的
美國亞馬遜售賣的商品如果滿足prime服務和return服務，半月內可無條
件免費退貨。給您寄送的包裹里就會包含一張退貨條形碼的單子，退貨時候
掃描即可，無任何退貨寄送費。
確實是支持7天無條件退換貨（沒有打開包裝的話，是全部商品都符合
的），但是電子類產品的話（特別是手機、電腦這種高價值的商品），你打
開產品包裝了，就不支持7天無條件退換貨了。你要退換貨就要去產品售後點
開據檢測單，證明是有產品質量問題才能退換貨。

其他的低價值的電子類產品，比如mp3、圖書什麼的，即使拆開包裝了，也
是支持7天無條件退換貨的。

支付寶哦，還支持貨到付款，而且退換貨是快遞上門取件，免運費的~~