賣家如何做亞馬遜售後

A. 亞馬遜售後郵件如何寫

場景一、因節假日導致的物流延誤，買家來信詢問
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we』ll have the {節日名稱} from{時間區間}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景二、因自然災害導致的物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the {自然災害}.
Due to this {自然災害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景三、因海關安檢力度加強導致物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景四、約定到貨期限已過但對方並未收到貨，買家來信表達憤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送達時間} ,it got delayed by the {這邊盡量寫上不可抗力的原因}. So the shipment usually takes {預計時長} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it』s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景五、物流顯示已妥投，但買家來信表示未收到貨
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具體查詢網站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟蹤號} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景六、買家想取消訂單，但賣家已發貨
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名稱}may be quite suitable for you, to say the least, if you don』t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景七、買家收到貨但因商品尺寸不合適想退貨退款，賣家與之進一步溝通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名稱} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具體金額} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景八、買家投訴或來信告知賣家發錯顏色、商品或商品有缺陷等，賣家與之進一步溝通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名稱} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don』t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景九、接上一情景，買家發來圖片後賣家根據責任情況引導退部分或全額款
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具體金額} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十、接場景八，買家堅持稱商品有問題但又不想或不能提供照片
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十一、買家無理由退貨退款，賣家同意後並告知操作注意事項
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名稱} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十二、客戶詢問物流跟蹤號或者詢問是否已發貨，賣家的回復
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已經發貨的具體時間}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具體查詢網站}.
Item was shipped from China. Normally, you will receive this item within {你的listing頁面標注的配送時長} business days.
We have checked your estimated date is{物流派送時間}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
備註：因為每個賣家銷售的產品不同，大家可以根據自己的產品情況適當完善郵件內容。

B. 亞馬遜賣家沒客服嗎

1. 做亞馬遜一般選擇2種模式，MFN模式，也稱為自發貨模式，這種模式，因為是自主發貨，肯定是有客服對接售前售後問題的；

2. FBA模式&海外倉模式，也成為囤貨模式，這種模式前面一種，貨屯在亞馬遜倉庫，由亞馬遜負責售後客服問題，後面一種，也是需要賣家有自己的客服的。
   

C. 亞馬遜賣家怎麼聯系客服

亞馬遜後台點擊後台最下面的get support,
然後選擇contact us,
根據具體問題去選擇就可以啦。

D. 小白商家如何做亞馬遜

超級瀏覽器為您解答：
一、亞馬遜賬號類型與注冊流程
①賬號類型：亞馬遜新賣家需要了解亞馬遜的個人賣家賬號和專業賣家賬號，這是解決亞馬遜怎麼做過程中的一個環節，主要的區別在於賬號的許可權和費用不相同，其中，專業賣家賬號可以通過相關指標和價格搶占購物車，而個人賣家則沒有。
②賬號注冊：新賣家在開通站點賬號後即可將產品在相應站點銷售。注冊流程請參考網上相關文章，這里不作贅述。
③注意事項：亞馬遜規定每位賣家只能擁有一個賬號，若新賣家想擁有多個賬號，一定要注意保持賬號注冊信息和注冊環境（即電腦網路、硬體等等）的獨立性，避免出現賬號關聯。
二、運營初期主要做哪些工作
新賣家在亞馬遜初期運營店鋪時，每天需要進行例行監控的指標有訂單數量、小紅旗、郵件、流量、feedback、review、跟賣信息、關鍵詞搜索排名變化等等。這里選擇幾個主要方面。
亞馬遜賣家也要巧用運營工具，來輔助提升自己的運營專業度和能力。在這介紹一款較專業的亞馬遜運營軟體船長BI，新賣家用免費版的完全夠用了。這工具主要圍繞亞馬遜賣家運營環節展開的，提供多店鋪、多站點包括售前選品、售中優化以及售後管理的各種軟體工具服務，亞馬遜賣家可以自行去了解下。
①選品：亞馬遜新賣家初期，需要投入一定的時間和精力選擇選品，選品對於新賣家後期的運營是很重要。
②listing：亞馬遜新賣家需要展示產品的優點和賣點，優化產品的標題、關鍵詞、描述和圖片等等。
③review：新賣家需要每天了解review、跟賣、流量、產品關鍵詞搜索排名的變化。
④跟賣：亞馬遜是允許跟賣的，但是新賣家如果有注冊品牌，就需要關注自己的產品是否被跟賣，在發現跟賣時，及時做相應的處理。
⑤關鍵詞排名：新賣家通過產品關鍵詞的排名的變化，了解流量和銷量的情況。
⑥FBA：新賣家在亞馬遜銷售產品時，根據自己的情況選擇是否使用FBA配送方式。
⑦差評：亞馬遜新賣家在面對差評時，需要了解客戶留差評的原因，再與客戶取得聯系，以誠懇友好的態度幫客戶解決問題。
⑧站內廣告：對於亞馬遜怎麼做廣告投放，這需要亞馬遜新賣家根據具體情況投放站內廣告，提升產品的曝光率和點擊率。
三、後期運營方向如何
亞馬遜新賣家在後期運營店鋪時，需要觀察競爭對手、分析與優化PPC效果、處理售後郵件、跟進運營流程等等。
因此，亞馬遜新賣家在運營初期考慮亞馬遜怎麼做時，需要做好日常運營工作，選擇適合自己且有市場潛力的產品進行銷售，並展示產品的賣點，在優化好listing的基礎上，適當投放站內廣告，提升產品的曝光量和轉化率，盡量處理好出現的中差評。

E. 新手怎麼做亞馬遜

第一、首先是你要完成開通亞馬遜店鋪，選擇適合自己入手的站點。
亞馬遜全球有很多站點，新手的話建議你選北美站，日本站也可以嘗試去做下。北美站是流量最大的一個站點，資歷最老，流量最大，當然競爭也大。日本站和北美站的運營又不太一樣，同樣的選品在這兩個站點帶來的效果卻會大不同。日本站的客戶對產品的質量要求會更加嚴格，我們在做日本站選品的時候要多下功夫。
第二，選擇合適的產品，對的產品
我們都知道，做亞馬遜跟做速賣通，shopee不太一樣，亞馬遜是偏向於做品牌，做精品模式。七分靠選品，三分靠運營，這句話我們很多人都聽過。這個確實是有一定道理的。根據我做亞馬遜的經驗，選到好的產品，你即使不開ppc廣告，你產品上架了就自帶流量，而且這個流量轉化訂單的幾率遠遠大於你開廣告帶來的訂單。 競爭很大的產品，有時候即使你的價格比競品低很多，廣告也開通了，也是FBA派送，最終的效果也不會太理想。你的FBA備貨的產品最終賣不出去，只能選擇丟棄。
第三，堅持不斷地學習有價值的跨境電商知識
現在的信息共享很發達，信息的傳播不都是有價值的，你所學得知識也不一定都是有價值的。我們要有一定的理性判斷，如果一開始就選錯了賽道，結果可想而知。
學到的知識要學以致用，用實踐建議我們的認知。修正我們一些不正確的做法，盡快走上亞馬遜創業之路。
第四，一開始要持正確的心態，不能急於求成
一開始就要對跨境電商亞馬遜持一個正確的心態，不是說你做亞馬遜就一定可以掙到錢。這就大錯特錯了，在這個行業里虧錢的人大把，數不勝數。急於求成，不能冷靜面對一些困難和問題。新手做亞馬遜肯定會面臨各種各樣的問題，開店問題，選品問題，自發貨還是FBA發貨問題，發貨流程問題，品牌問題，營銷問題等等。每天可能有很多的驚喜，也可能有很多的困難。起起伏伏是很正常的事情。
要保持正確的心態，戒驕戒躁，多跟有經驗的人交流學習。

F. 亞馬遜賣家運營幾點技巧

亞馬遜賣家該如何運營才能做好亞馬遜呢？為大家介紹以下幾個方面：

1. 把握產品供應，做好爆款

   產品是做亞馬遜的核心，而對供應鏈的把握是核心中的核心，賣家需要找到品質非常好的產品，這是第一保障，否則很難成為爆款，而在產品做起來以後，最怕的就是斷貨，因此在供應鏈上如果有優勢對後期的成長幫助很大。
   

2. 提高服務，引導買家留好評

   有了高質量的產品和優質的服務，同時配合一定的引導策略，就能讓一些買家在listing下面留好評。當賣家的好評多了以後，亞馬遜會給予更多的展示，為店鋪帶來更多的流量，也能提高流量的轉化率。推薦一款留評好工具-4kmiles，助力賣家提高產品留評率。
   

3. 盡量做到專業化、本土化

   賣家需要把自己的店鋪向專業化、本土化靠攏。小到圖片的拍攝、詞語的表達、標點的使用，大到產品的包裝、質檢的標准、整體的定位，都要遵循買家的當地標准
   

4. 推廣引流，獲取更多曝光

   在這個競爭如此激烈的年代，依靠「酒香十里，十里飄香」的口口相傳，做點小本生意還是包賺不虧的。但想要做大做強做品牌，做百年老店，那就不容易了。
   

G. 亞馬遜店鋪入駐有什麼要求嗎流程是怎樣的

1、亞馬遜企業入駐開店資質要求（個體工商戶不能入駐亞馬遜商城）：

（1）入駐亞馬遜的賣家必須是在中華人民共和國（港、澳、台地區除外）注冊的企業，且需要具備銷售相應商品的資質。

（2）能夠開具發票：如果顧客需要發票，您須及時為顧客提供普通銷售發票。

（3）具備全國配送能力：亞馬遜顧客遍布全國，會收到來自全國各地的訂單，所以如果選擇了自主配送模式，需要具備將商品配送至全國的能力。

3、開店一般要求（適用於全部商品）資質清單：作為亞馬遜網站的賣家，必須具備並向亞馬遜提供中國法律法規所要求的以下相關經營資質文件的電子版。

（1）營業執照副本：確保在系統中填寫的依法登記名稱與營業執照上的公司法定名稱完全一致。

（2）國稅稅務登記證：保證填寫的國稅稅務登記號和稅務登記證上的稅號完全一致，該稅號系在」納稅人名稱「上方的」稅字「後的號碼。

（3）如銷售自有品牌商品需提供：商標注冊證或商標注冊申請受理通知書。

1) 正在申請中的商標，提供遞交的商標申請書復印件並加蓋公章，及由中國商標局頒發的「商標注冊申請受理通知書」。

2) 若商標辦理過變更、轉讓、續展，一並提供商標總局頒發的變更、轉讓、或續展的證明。

（4）如作為品牌代理商或經銷商銷售商品需提供：完整授權。授權書：有權銷售的授權文件或其它證明文件。品牌方的商標注冊證或商標注冊申請受理通知書。

1) 授權通常由商標持有人發起、並經各級代理商、直至授權給賣家，即賣家拿到的授權能夠逐級逆推回品牌商。

2) 如商標注冊人為個人，則需提供其身份證復印件（正反面）；如該人為授權公司法人，還需提供對應授權方公司的營業執照及授權書。

3) 所提交的商標及授權文件如為外文，提供對應的中文翻譯件。

5、如銷售進口品牌商品需提供：中華人民共和國海關進口貨物報關單。

2、亞馬遜開店入駐流程：

（1）創建帳戶提交資質材料並通過資質審核：資質審核工作一般會在材料提交後的3個工作日內完成。

H. 如何進行亞馬遜賬號審核以及賣家再申訴

如果賬號受限，賣家首先要明確銷售許可權被移除的原因，冷靜下來分析自己的銷售過程是否有問題，根據分析得出的問題提出相應的解決方案。很多賣家在遭遇賬號受限時，要麼驚慌失措，要麼匆忙申訴，沒有經過精心准備或者因為沒有經驗而倉促寫出的申訴郵件，往往直接導致審核不通過。同時，還有可能貽誤了申訴的時機。http://www.sellerask.com/article/message_detail/?id=78，這里有一篇參考文章，裡面列舉了集中常見賬號申訴的方法

I. 亞馬遜平台賣家客服在哪裡

J. 怎麼聯系亞馬遜的賣家客服需要詳細的！謝謝了

網路搜索「Amazon賣家制有問題，如何開case詢問亞馬遜客服」，會找到一條網路經驗，網路經驗上詳細介紹了聯系亞馬遜客服的步驟和方法，聯系客服可以使用電話 、郵件、即時通訊三種方式，還可以選擇使用語言。