❶ 亞馬遜賣家沒客服嗎
做亞馬遜一般選擇2種模式，MFN模式，也稱為自發貨模式，這種模式，因為是自主發貨，肯定是有客服對接售前售後問題的；
FBA模式&海外倉模式，也成為囤貨模式，這種模式前面一種，貨屯在亞馬遜倉庫，由亞馬遜負責售後客服問題，後面一種，也是需要賣家有自己的客服的。
❷ 如何聯系美國亞馬遜kindle售後
直接在美國亞馬遜網站上聯系網站售後，他們會幫你聯系kindle售後。
❸ 亞馬遜賣家需要注意什麼
1. 注意關聯性問題
同一個ip地址只能操作一個賬號。與賬號有關的一切東西如郵箱、聯系電話等都不能與其他賬戶共用。
2. 注意侵權問題
在標題中以及listing不要出現其他品牌名。防止外觀侵權、圖片侵權、品牌侵權等。
3. 注意績效問題
做好售後服務，與顧客及時溝通。防止訂單缺陷率、退貨率、取消率超標。
❹ 怎麼聯系亞馬遜的賣家客服需要詳細的！謝謝了
網路搜索「Amazon賣家制有問題，如何開case詢問亞馬遜客服」，會找到一條網路經驗，網路經驗上詳細介紹了聯系亞馬遜客服的步驟和方法，聯系客服可以使用電話 、郵件、即時通訊三種方式，還可以選擇使用語言。
❺ 亞馬遜賣家怎麼聯系客服
亞馬遜後台點擊後台最下面的get support,
然後選擇contact us,
根據具體問題去選擇就可以啦。
❻ 亞馬遜售後郵件如何寫
場景一、因節假日導致的物流延誤，買家來信詢問
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we』ll have the {節日名稱} from{時間區間}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景二、因自然災害導致的物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the {自然災害}.
Due to this {自然災害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景三、因海關安檢力度加強導致物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景四、約定到貨期限已過但對方並未收到貨，買家來信表達憤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送達時間} ,it got delayed by the {這邊盡量寫上不可抗力的原因}. So the shipment usually takes {預計時長} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it』s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景五、物流顯示已妥投，但買家來信表示未收到貨
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具體查詢網站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟蹤號} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景六、買家想取消訂單，但賣家已發貨
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名稱}may be quite suitable for you, to say the least, if you don』t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景七、買家收到貨但因商品尺寸不合適想退貨退款，賣家與之進一步溝通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名稱} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具體金額} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景八、買家投訴或來信告知賣家發錯顏色、商品或商品有缺陷等，賣家與之進一步溝通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名稱} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don』t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景九、接上一情景，買家發來圖片後賣家根據責任情況引導退部分或全額款
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具體金額} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十、接場景八，買家堅持稱商品有問題但又不想或不能提供照片
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十一、買家無理由退貨退款，賣家同意後並告知操作注意事項
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名稱} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十二、客戶詢問物流跟蹤號或者詢問是否已發貨，賣家的回復
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已經發貨的具體時間}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具體查詢網站}.
Item was shipped from China. Normally, you will receive this item within {你的listing頁面標注的配送時長} business days.
We have checked your estimated date is{物流派送時間}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
備註：因為每個賣家銷售的產品不同，大家可以根據自己的產品情況適當完善郵件內容。
❼ 亞馬遜賣家客服電話
❽ 亞馬遜該怎麼聯系賣家不是客服
事實上我不是非常明白你打算聯系賣家而不要客服是什麼企圖。。。
自發貨（似乎包括FBA也是）在後台訂單部分可以直接發送郵件，聯繫到的就是賣家，亞馬遜目前沒有即時聊天的工具；
而在幫助模塊聯繫到的就是亞馬遜客服，正常的問題直接聯系兩個都會給你回應，FBA產品賣家會要求你轉亞馬遜官方客服聯系的
❾ 亞馬遜如何聯系賣家
一、通過賣家中心後台的「幫助」欄來聯系
這個聯系渠道是很多賣家知道的，但也有賣家反饋，好像在亞馬遜最新改版中，似乎沒有了聯系客服這一項。
實際真是這樣嗎？
答案是否定的。
在最新版的亞馬遜賣家中心後台，亞馬遜確實調整了聯系客服的問題列表，基於對很多問題的梳理，直接給出了不少的簡單問題列表和對應的解答，但這樣做的目的無非是簡化流程，降低客服的工作量，畢竟每一個客服的成本都是不低的，如果能用列表解決，以此在不降低客服水準的情況下節省成本，這和亞馬遜一貫以來節儉的理念也是一脈相承的。
所以，如果你想要咨詢的問題比較簡單，僅僅是關於平台基礎操作的，我倒是建議你能夠認認真真讀讀問題列表中的內容，既可以找到答案，又熟悉了平台規則和規范，我覺得對於賣家來說，這確實是不可或缺的一課。
但如果我們遇到的問題確實是個性化的，需要直接聯繫到亞馬遜客服才能解決的，又該怎麼辦呢？耐心點幾頁就是了。
❿ 亞馬遜的售後服務是怎樣的
確實是支持7天無條件退換貨（沒有打開包裝的話，是全部商品都符合的）回，但是電答子類產品的話（特別是手機、電腦這種高價值的商品），你打開產品包裝了，就不支持7天無條件退換貨了。你要退換貨就要去產品售後點開據檢測單，證明是有產品質量問題才能退換貨。
其他的低價值的電子類產品，比如mp3、圖書什麼的，即使拆開包裝了，也是支持7天無條件退換貨的。
支付寶哦，還支持貨到付款，而且退換貨是快遞上門取件，免運費的~~