1. 售後服務承諾書怎麼寫
售後服務承諾書
鄭重承諾：
1. 我廠出售的所有產品保修期為一年，保修期內免費上門維修（人為因素或不可抗拒的自然現象所引起的故障或破壞除外）。
2. 在接到報修通知後，七個工作日內趕到現場並解決問題。
3. 用戶可以通過售後電話咨詢有關技術問題，並得到明確的解決方案。
售後服務電話:
4. 用戶在正常使用中出現性能故障時，本公司承諾以上保修服務。除此以外，國家適用法律法規另有明確規定的，本公司將遵照相關法律法規執行。
5. 在保修期內，以下情況將實行有償維修服務;
（1）由於人為或不可抗拒的自然現象而發生的損壞;
（2）由於操作不當而造成的故障或損壞;
（3）由於對產品的改造、分解、組裝而發生的故障或損壞。
2. 售後說明怎麼寫
1、拆裝(移機)保修1年。
2、維修保修六個月。
3、維修價格全版市最低，用戶最權信任單位。
4、維修出現故障問題，我公司將無償服務。
在我們的日常生活中佔有很重要的地位，每天都要跟銷售打交道，因此，很多跟銷售相關的東西也像雨後春筍一樣出現。而售後就是其中一個：售後，指的是商品銷售交易過程完成了以後。通常與服務，回購等詞語組合。
3. 申請售後服務的申請書怎麼寫
既然是品牌的售後應該是有固定的申請格式的吧！
4. 要求售後到現場跟換配件的郵件怎麼寫
打開新浪微博官方首頁後，在微博登錄框里輸入微博帳號和密碼，然後點擊登錄，成功登錄微博後，將滑鼠移動到微博首頁右上角的齒輪狀圖標上，然後點擊彈出菜單里的帳號安全在新浪微博的帳號安全頁面里，我們找安全郵箱，然後點擊後面的設置按鈕，點擊安全郵箱後面設置後，會顯示出已經設置安全郵箱，然後點擊更換安全郵箱在出現的更改微博安全郵箱里，我們輸入當前的安全郵箱，微博登錄密碼，在輸入新的安全郵箱，然後點擊獲取獲取驗證碼此時我們登錄到更換微博安全郵箱里，我們就可以收到一封新浪微博發來的驗證信息
5. 售後怎麼寫
一般產品的售後服務，首先要說明質保期，質保期間出現的具體問題應該怎麼處理，售出產品後多久的時間內提供的服務項目。
具體的給您提供一篇範文，可以參考一下 ：
售後服務的方案： 1產品售後服務承諾及有關說明 1.1對產品售後服務在規定質保期內屬本公司製造、安裝質量問題，公司負責無償維修或退換。 1.2 我公司提供免費維保時間為交付使用後1年，在此期間內因設備質量出現問題由我公司負責到現場維修調試。發生的維修費用及不合格部件的更換費用均由我公司承擔，造成其它損失的，我方將獨立承擔。 1.3貨物交付使用後，我公司將對產品進行跟蹤服務。營銷處專門設立了顧客檔案卡和投訴電話，以更好地為顧客提供滿意的服務。我公司在每年的夏天、冬季派專業維修服務人員到用戶方進行回訪並協助用戶進行產品檢修和維修。若產品出現質量問題，我方在接到用戶任何形式的通知後，省內8小時、省外24小時內趕到現場並立即開展工作，或免費維修或更換產品，視具體情況而定，以達到用戶要求為止。此外，我公司還在各大中城市高有辦事處，能以最快時間趕到現場。 1.4由於顧客使用不當等原因造成的產品損壞，由營銷公司當事營銷員與顧客簽訂維修合同，根據維修合同，技術維修組負責如期完成維修任務。 1.5 除質保期內的售後服務外，本公司同時負責質保期後的設備維修工作，但其售後服務費用由需方承擔。 2 售後服務的實施方案(細則) 2.1產品售後服務工作程序 2.1.1本公司對產品出廠後進行的調試驗收及運行過程的服務直至產品合格並經需方認可後所做的工作，即為產品的售後服務工作。 2.1.2售後服務部根據客戶的要求，詳細詢問所發生的質量問題及顧客要求填寫《售後服務工作聯絡單》，必要時派技術維修人員到現場了解情況。 2.1.3售後服務部根據維修方案，並視其工作量的大小合理調派售後服務人員立即到達客戶現場。 2.1.4售後服務人員到達客戶現場後，請需方技術人員對維修方案進行確認。如有異議，由生產技術部組織相關部門協調解決。 2.1.5現場服務時售後服務人員按雙方確認的方案組織實施。服務結束後，提請需方對服務項目進行驗收認可，並在《售後服務聯絡單》上簽署意見。售後服務人員應主動詢問需方對我公司產品質量及服務質量的具體要求或改進意見。 2.2售後服務內容 包括產品的安裝調試工作、設備運行操作和維護保養人員的指導培訓工作、保修期內涉及產品質量問題或安裝質量問題的維修工作。 2.3重大項目服務規定 2.3.1成立項目辦，由技術和生產副總直接掛帥，不僅負責合同履行全過程的聯系協調工作，而且對產品安裝、調試至質保期（一般為設備投運後一年）內的產品運行過程進行護航，以確保產品運行性能滿足用戶要求。 2.3.2在用戶單位就近設立售後服務聯絡點，配備具有一定資質、經驗豐富的售後服務人員負責進行產品運行前的操作、維護、保養培訓工作，並提供在保修期內的維修保養計劃書。 2.3.3對質保期內的產品進行定期免費保養，同時對產品運行情況進行認真的檢查和記錄。 2.3.4視產品運行情況，可派員連續跟班服務90天（自產品投入運行日起），直至產品正常投入運行。 2.4產品質量回訪工作要求 2.4.1售後服務部每年以信訪形式了解產品運行情況及顧客的要求、意見和建議，並把有關信息反饋至公司相關職能部門。 2.4.2對於重大工程項目及重點顧客，必要時由售後服務部派專人進行走訪，對走訪中 獲得的信息、意見及改進要求進行記錄整理，並在回公司後寫出《走訪報告》交辦公室並抄送相關職能部門，以利於產品質量的不斷改進和提高。
6. 怎麼寫售後服務的材料
不知你要那一類的售後服務材料。是生產商的售後服務嗎，他其中還要分各各行內業產品的不同特性來制定。還是終容端零售也有他自己的特殊售後服務條例。不知你要什麼？你可到家飾在線上看看，他有一些各廠家的售後服務規則。也許對你有些幫助。
7. 亞馬遜售後郵件如何寫
場景一、因節假日導致的物流延誤，買家來信詢問
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we』ll have the {節日名稱} from{時間區間}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景二、因自然災害導致的物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the {自然災害}.
Due to this {自然災害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景三、因海關安檢力度加強導致物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景四、約定到貨期限已過但對方並未收到貨，買家來信表達憤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送達時間} ,it got delayed by the {這邊盡量寫上不可抗力的原因}. So the shipment usually takes {預計時長} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it』s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景五、物流顯示已妥投，但買家來信表示未收到貨
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具體查詢網站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟蹤號} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景六、買家想取消訂單，但賣家已發貨
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名稱}may be quite suitable for you, to say the least, if you don』t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景七、買家收到貨但因商品尺寸不合適想退貨退款，賣家與之進一步溝通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名稱} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具體金額} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景八、買家投訴或來信告知賣家發錯顏色、商品或商品有缺陷等，賣家與之進一步溝通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名稱} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don』t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景九、接上一情景，買家發來圖片後賣家根據責任情況引導退部分或全額款
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具體金額} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十、接場景八，買家堅持稱商品有問題但又不想或不能提供照片
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十一、買家無理由退貨退款，賣家同意後並告知操作注意事項
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名稱} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十二、客戶詢問物流跟蹤號或者詢問是否已發貨，賣家的回復
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已經發貨的具體時間}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具體查詢網站}.
Item was shipped from China. Normally, you will receive this item within {你的listing頁面標注的配送時長} business days.
We have checked your estimated date is{物流派送時間}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
備註：因為每個賣家銷售的產品不同，大家可以根據自己的產品情況適當完善郵件內容。