亞馬遜為什麼要發售後郵件

❶ 亞馬遜怎麼在售後郵件里加入評論鏈接

在寫郵件裡面有個文字格式↑，點擊後出現一條功能選項，裡面就有加超鏈接的！

❷ 亞馬遜郵件是什麼意思

一般亞馬遜郵件有兩個意思
1、亞馬遜發送的郵件。
2、亞馬遜雲AMAZON SES郵件發送服務。
前者重於內容，後者是郵件服務。

❸ 亞馬遜購物後是不是要郵件確認的哦不確認是不是不發貨

郵件是方便你查詢跟蹤快件的情況，一般在卓越網登陸後可以看到是否發貨還是在庫存中。
快遞員送到之前一般會提前打電話通知客戶以方便及時送貨。
收到貨後網上的送貨情況自動會更新。

❹ 亞馬遜售後郵件如何寫

場景一、因節假日導致的物流延誤，買家來信詢問
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we』ll have the {節日名稱} from{時間區間}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景二、因自然災害導致的物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the {自然災害}.
Due to this {自然災害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景三、因海關安檢力度加強導致物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景四、約定到貨期限已過但對方並未收到貨，買家來信表達憤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送達時間} ,it got delayed by the {這邊盡量寫上不可抗力的原因}. So the shipment usually takes {預計時長} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it』s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景五、物流顯示已妥投，但買家來信表示未收到貨
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具體查詢網站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟蹤號} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景六、買家想取消訂單，但賣家已發貨
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名稱}may be quite suitable for you, to say the least, if you don』t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景七、買家收到貨但因商品尺寸不合適想退貨退款，賣家與之進一步溝通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名稱} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具體金額} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景八、買家投訴或來信告知賣家發錯顏色、商品或商品有缺陷等，賣家與之進一步溝通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名稱} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don』t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景九、接上一情景，買家發來圖片後賣家根據責任情況引導退部分或全額款
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具體金額} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十、接場景八，買家堅持稱商品有問題但又不想或不能提供照片
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十一、買家無理由退貨退款，賣家同意後並告知操作注意事項
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名稱} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十二、客戶詢問物流跟蹤號或者詢問是否已發貨，賣家的回復
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已經發貨的具體時間}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具體查詢網站}.
Item was shipped from China. Normally, you will receive this item within {你的listing頁面標注的配送時長} business days.
We have checked your estimated date is{物流派送時間}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
備註：因為每個賣家銷售的產品不同，大家可以根據自己的產品情況適當完善郵件內容。

❺ Amazon賣家一定要24 小時回復郵件問題嗎

是的，是必須要回復的

此指標衡量了您在24小時內回復的買家消息所佔的百分專比（這個不區分節假日）。這屬個針對買家所發送的所有消息。細分有24小時內回復率、延遲回復率和平均回復時間。24小時之內回復比例，目標>90%。沒有達到沒有硬性的處罰措施。但仍需賣家重視。

(5)亞馬遜為什麼要發售後郵件擴展閱讀

亞馬遜對賣家回復信息的要求如下：

請在24小時內（包括周末和節假日）回復買家消息。自動回復不被視為有效回復。

如果您的消息回復時間影響了您的整體賣家績效，以下建議可幫助確保您在24小時內回復買家消息：

請確保您電子郵件程序的垃圾郵件過濾器不會屏蔽買家消息。

即使您無法立即解決買家的問題，您仍需在24小時內回復電子郵件，告訴買家您正在處理他們的請求。提供一個預計問題能夠得到解決的日期。

如果消息無需回復（例如，「感謝」消息），那麼請確保將該消息標記為「無需回復」。

❻ 為什麼,我明明收到了貨,卓越亞馬遜卻發來郵件說配送公司聯系不到我呢

可能是卓越和快遞網站不同步或是快遞本身記錄有誤。
其他快遞也會有類似現象，有時候快遞已經收到了但快遞網站上還是無法查詢或顯示無法送達。
既然已經收到貨了就沒必要在意這個了。

❼ 亞馬遜一定要郵件確認才發貨嗎

下完單會有個確認郵件 發貨晚也有一個確認郵件

❽ 剛才亞馬遜給我發來一郵件 這是什麼意思

你的這個問題描述的不清楚，請把你的問題說清楚~否則別人沒法幫助你的！版
在網路提問頁面權的頂端可以看到「我要提問」這個選項，在提問輸入框中輸入您的問題，或直接點擊「我要提問」進入提問頁，在這里您需要描述清楚您的問題，為更好地得到答案，您可以通過文字、截圖，對問題進行更詳細的描述並懸賞，然後把你疑惑的問題提交，就可以啦！
如果您對我的回答有不滿意的地方，還請您繼續追問；
答題不易，互相理解，互相幫助！

❾ 如何設置亞馬遜索要好評郵件的發送時間和發送

如何設置亞馬遜索要好評郵件的發送時間和發送頻率

郵件索評，雖然算是一種較為傳統的索評方式，但是憑借著電子郵件的特性，依舊煥發著巨大的活力。特別是最近亞馬遜直評刷評不斷被刪的情況下，很多買家也都將郵件索評作為獲取買家評論的主要來源。

很多賣家都只是在後台單純的寫好標題和內容，然後將郵件群發出去就可以了。但是，並不是所有的索評郵件都能達到理想的效果，有很多賣家精心製作了郵件標題和郵件內容，甚至郵件群發地址也非常精準，郵件的打開率卻很低，更別提買家的留評率了。

其實他們都有一個很關鍵的問題，郵件群發的時間和頻率沒有合理安排好。

根據很多使用酷鳥群發郵件的亞馬遜賣家反饋，索評郵件發送的時間較為合適的時間是星期一到星期五，因為使用郵件頻率較高的大多都是上班族。歪果仁都有上班時間收發郵件的習慣，因此，上午10點左右一般是郵件發送的最佳時間，另外據部分賣家反映，晚上8點也是比較合理的時間段

怎樣設定好這些郵件發送時間呢，你可以通過酷鳥群發郵件工具來實現，系統提供了訂單產生後，商品到貨後，買家收貨後三種選項，你可以根據規則設置，另外，你還可以設置具體的發送時間，系統會根據你設定的時間自動生成郵件任務

很多賣家都以為發送索評郵件的數量的越多越好，這是錯誤的觀點。郵件發送的頻率不能過高，如果過高，可能會引起客戶的厭惡，而且還會引起亞馬遜的注意，試想一下，你一天收到很多封同樣的郵件，你可能會看都不看，直接把郵件刪除並將郵件地址拉黑；同樣郵件發送頻率也不宜過低，過低可能會導致客戶無法了解到企業產品的最新動態，甚至會被客戶逐漸遺忘。

因此，你可以在酷鳥系統發送郵件根據訂單產生，商品到貨，買家收貨三個時間段生成不同的郵件任務

當然，郵件發送時間和頻率最終還是需要根據實際的情況來決定.

❿ 亞馬遜莫名其妙給我發了三條郵件是什麼意思有知道的嘛

店鋪綁定的郵箱，店鋪登入郵箱被改了，這都看不懂？