卖家如何做亚马逊售后

A. 亚马逊售后邮件如何写

场景一、因节假日导致的物流延误，买家来信询问
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we’ll have the {节日名称} from{时间区间}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景二、因自然灾害导致的物流延误，买家来信询问
Dear {$BuyerName},
We’re sorry to inform of you that your item may be delayed for the {自然灾害}.
Due to this {自然灾害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景三、因海关安检力度加强导致物流延误，买家来信询问
Dear {$BuyerName},
We’re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景四、约定到货期限已过但对方并未收到货，买家来信表达愤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送达时间} ,it got delayed by the {这边尽量写上不可抗力的原因}. So the shipment usually takes {预计时长} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it’s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景五、物流显示已妥投，但买家来信表示未收到货
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具体查询网站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟踪号} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景六、买家想取消订单，但卖家已发货
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名称}may be quite suitable for you, to say the least, if you don’t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景七、买家收到货但因商品尺寸不合适想退货退款，卖家与之进一步沟通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名称} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具体金额} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景八、买家投诉或来信告知卖家发错颜色、商品或商品有缺陷等，卖家与之进一步沟通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名称} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don’t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景九、接上一情景，买家发来图片后卖家根据责任情况引导退部分或全额款
Dear {$BuyerName},
We’re so sorry for the unsatisfied purchase. We’re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具体金额} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十、接场景八，买家坚持称商品有问题但又不想或不能提供照片
Dear {$BuyerName},
We’re so sorry for the unsatisfied purchase. We’d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十一、买家无理由退货退款，卖家同意后并告知操作注意事项
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名称} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十二、客户询问物流跟踪号或者询问是否已发货，卖家的回复
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已经发货的具体时间}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具体查询网站}.
Item was shipped from China. Normally, you will receive this item within {你的listing页面标注的配送时长} business days.
We have checked your estimated date is{物流派送时间}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
备注：因为每个卖家销售的产品不同，大家可以根据自己的产品情况适当完善邮件内容。

B. 亚马逊卖家没客服吗

1. 做亚马逊一般选择2种模式，MFN模式，也称为自发货模式，这种模式，因为是自主发货，肯定是有客服对接售前售后问题的；

2. FBA模式&海外仓模式，也成为囤货模式，这种模式前面一种，货屯在亚马逊仓库，由亚马逊负责售后客服问题，后面一种，也是需要卖家有自己的客服的。
   

C. 亚马逊卖家怎么联系客服

亚马逊后台点击后台最下面的get support,
然后选择contact us,
根据具体问题去选择就可以啦。

D. 小白商家如何做亚马逊

超级浏览器为您解答：
一、亚马逊账号类型与注册流程
①账号类型：亚马逊新卖家需要了解亚马逊的个人卖家账号和专业卖家账号，这是解决亚马逊怎么做过程中的一个环节，主要的区别在于账号的权限和费用不相同，其中，专业卖家账号可以通过相关指标和价格抢占购物车，而个人卖家则没有。
②账号注册：新卖家在开通站点账号后即可将产品在相应站点销售。注册流程请参考网上相关文章，这里不作赘述。
③注意事项：亚马逊规定每位卖家只能拥有一个账号，若新卖家想拥有多个账号，一定要注意保持账号注册信息和注册环境（即电脑网络、硬件等等）的独立性，避免出现账号关联。
二、运营初期主要做哪些工作
新卖家在亚马逊初期运营店铺时，每天需要进行例行监控的指标有订单数量、小红旗、邮件、流量、feedback、review、跟卖信息、关键词搜索排名变化等等。这里选择几个主要方面。
亚马逊卖家也要巧用运营工具，来辅助提升自己的运营专业度和能力。在这介绍一款较专业的亚马逊运营软件船长BI，新卖家用免费版的完全够用了。这工具主要围绕亚马逊卖家运营环节展开的，提供多店铺、多站点包括售前选品、售中优化以及售后管理的各种软件工具服务，亚马逊卖家可以自行去了解下。
①选品：亚马逊新卖家初期，需要投入一定的时间和精力选择选品，选品对于新卖家后期的运营是很重要。
②listing：亚马逊新卖家需要展示产品的优点和卖点，优化产品的标题、关键词、描述和图片等等。
③review：新卖家需要每天了解review、跟卖、流量、产品关键词搜索排名的变化。
④跟卖：亚马逊是允许跟卖的，但是新卖家如果有注册品牌，就需要关注自己的产品是否被跟卖，在发现跟卖时，及时做相应的处理。
⑤关键词排名：新卖家通过产品关键词的排名的变化，了解流量和销量的情况。
⑥FBA：新卖家在亚马逊销售产品时，根据自己的情况选择是否使用FBA配送方式。
⑦差评：亚马逊新卖家在面对差评时，需要了解客户留差评的原因，再与客户取得联系，以诚恳友好的态度帮客户解决问题。
⑧站内广告：对于亚马逊怎么做广告投放，这需要亚马逊新卖家根据具体情况投放站内广告，提升产品的曝光率和点击率。
三、后期运营方向如何
亚马逊新卖家在后期运营店铺时，需要观察竞争对手、分析与优化PPC效果、处理售后邮件、跟进运营流程等等。
因此，亚马逊新卖家在运营初期考虑亚马逊怎么做时，需要做好日常运营工作，选择适合自己且有市场潜力的产品进行销售，并展示产品的卖点，在优化好listing的基础上，适当投放站内广告，提升产品的曝光量和转化率，尽量处理好出现的中差评。

E. 新手怎么做亚马逊

第一、首先是你要完成开通亚马逊店铺，选择适合自己入手的站点。
亚马逊全球有很多站点，新手的话建议你选北美站，日本站也可以尝试去做下。北美站是流量最大的一个站点，资历最老，流量最大，当然竞争也大。日本站和北美站的运营又不太一样，同样的选品在这两个站点带来的效果却会大不同。日本站的客户对产品的质量要求会更加严格，我们在做日本站选品的时候要多下功夫。
第二，选择合适的产品，对的产品
我们都知道，做亚马逊跟做速卖通，shopee不太一样，亚马逊是偏向于做品牌，做精品模式。七分靠选品，三分靠运营，这句话我们很多人都听过。这个确实是有一定道理的。根据我做亚马逊的经验，选到好的产品，你即使不开ppc广告，你产品上架了就自带流量，而且这个流量转化订单的几率远远大于你开广告带来的订单。 竞争很大的产品，有时候即使你的价格比竞品低很多，广告也开通了，也是FBA派送，最终的效果也不会太理想。你的FBA备货的产品最终卖不出去，只能选择丢弃。
第三，坚持不断地学习有价值的跨境电商知识
现在的信息共享很发达，信息的传播不都是有价值的，你所学得知识也不一定都是有价值的。我们要有一定的理性判断，如果一开始就选错了赛道，结果可想而知。
学到的知识要学以致用，用实践建议我们的认知。修正我们一些不正确的做法，尽快走上亚马逊创业之路。
第四，一开始要持正确的心态，不能急于求成
一开始就要对跨境电商亚马逊持一个正确的心态，不是说你做亚马逊就一定可以挣到钱。这就大错特错了，在这个行业里亏钱的人大把，数不胜数。急于求成，不能冷静面对一些困难和问题。新手做亚马逊肯定会面临各种各样的问题，开店问题，选品问题，自发货还是FBA发货问题，发货流程问题，品牌问题，营销问题等等。每天可能有很多的惊喜，也可能有很多的困难。起起伏伏是很正常的事情。
要保持正确的心态，戒骄戒躁，多跟有经验的人交流学习。

F. 亚马逊卖家运营几点技巧

亚马逊卖家该如何运营才能做好亚马逊呢？为大家介绍以下几个方面：

1. 把握产品供应，做好爆款

   产品是做亚马逊的核心，而对供应链的把握是核心中的核心，卖家需要找到品质非常好的产品，这是第一保障，否则很难成为爆款，而在产品做起来以后，最怕的就是断货，因此在供应链上如果有优势对后期的成长帮助很大。
   

2. 提高服务，引导买家留好评

   有了高质量的产品和优质的服务，同时配合一定的引导策略，就能让一些买家在listing下面留好评。当卖家的好评多了以后，亚马逊会给予更多的展示，为店铺带来更多的流量，也能提高流量的转化率。推荐一款留评好工具-4kmiles，助力卖家提高产品留评率。
   

3. 尽量做到专业化、本土化

   卖家需要把自己的店铺向专业化、本土化靠拢。小到图片的拍摄、词语的表达、标点的使用，大到产品的包装、质检的标准、整体的定位，都要遵循买家的当地标准
   

4. 推广引流，获取更多曝光

   在这个竞争如此激烈的年代，依靠“酒香十里，十里飘香”的口口相传，做点小本生意还是包赚不亏的。但想要做大做强做品牌，做百年老店，那就不容易了。
   

G. 亚马逊店铺入驻有什么要求吗流程是怎样的

1、亚马逊企业入驻开店资质要求（个体工商户不能入驻亚马逊商城）：

（1）入驻亚马逊的卖家必须是在中华人民共和国（港、澳、台地区除外）注册的企业，且需要具备销售相应商品的资质。

（2）能够开具发票：如果顾客需要发票，您须及时为顾客提供普通销售发票。

（3）具备全国配送能力：亚马逊顾客遍布全国，会收到来自全国各地的订单，所以如果选择了自主配送模式，需要具备将商品配送至全国的能力。

3、开店一般要求（适用于全部商品）资质清单：作为亚马逊网站的卖家，必须具备并向亚马逊提供中国法律法规所要求的以下相关经营资质文件的电子版。

（1）营业执照副本：确保在系统中填写的依法登记名称与营业执照上的公司法定名称完全一致。

（2）国税税务登记证：保证填写的国税税务登记号和税务登记证上的税号完全一致，该税号系在”纳税人名称“上方的”税字“后的号码。

（3）如销售自有品牌商品需提供：商标注册证或商标注册申请受理通知书。

1) 正在申请中的商标，提供递交的商标申请书复印件并加盖公章，及由中国商标局颁发的“商标注册申请受理通知书”。

2) 若商标办理过变更、转让、续展，一并提供商标总局颁发的变更、转让、或续展的证明。

（4）如作为品牌代理商或经销商销售商品需提供：完整授权。授权书：有权销售的授权文件或其它证明文件。品牌方的商标注册证或商标注册申请受理通知书。

1) 授权通常由商标持有人发起、并经各级代理商、直至授权给卖家，即卖家拿到的授权能够逐级逆推回品牌商。

2) 如商标注册人为个人，则需提供其身份证复印件（正反面）；如该人为授权公司法人，还需提供对应授权方公司的营业执照及授权书。

3) 所提交的商标及授权文件如为外文，提供对应的中文翻译件。

5、如销售进口品牌商品需提供：中华人民共和国海关进口货物报关单。

2、亚马逊开店入驻流程：

（1）创建帐户提交资质材料并通过资质审核：资质审核工作一般会在材料提交后的3个工作日内完成。

H. 如何进行亚马逊账号审核以及卖家再申诉

如果账号受限，卖家首先要明确销售权限被移除的原因，冷静下来分析自己的销售过程是否有问题，根据分析得出的问题提出相应的解决方案。很多卖家在遭遇账号受限时，要么惊慌失措，要么匆忙申诉，没有经过精心准备或者因为没有经验而仓促写出的申诉邮件，往往直接导致审核不通过。同时，还有可能贻误了申诉的时机。http://www.sellerask.com/article/message_detail/?id=78，这里有一篇参考文章，里面列举了集中常见账号申诉的方法

I. 亚马逊平台卖家客服在哪里

J. 怎么联系亚马逊的卖家客服需要详细的！谢谢了

网络搜索“Amazon卖家制有问题，如何开case询问亚马逊客服”，会找到一条网络经验，网络经验上详细介绍了联系亚马逊客服的步骤和方法，联系客服可以使用电话 、邮件、即时通讯三种方式，还可以选择使用语言。