老外售後郵件怎麼寫

① 急！求助英文郵件的正式格式

英文郵件主要需要關注主題、稱謂、正文、結尾、落款這幾部分。在正文中還需要注意，一定採用書面語言；不要在句尾輕易用感嘆號，注意標點符號的使用；寫完全文要寫落款；名字就是自己的英文名。以下是詳細介紹：

1、主題指的是需要給郵件一個簡單、明確、具體的標題，讓收件方看一眼標題就可以知道郵件基本的內容；

2、建議使用Dear+姓來作為成為，收件人不止一個，可以使用【Dear customers】或者【Dear partners】；

3、正文部分，首先需要一些客套話，Further to our conversation earlier……；As discussed over the phone……；Thanks for your kind reply等；

4、最後是結尾，寫信人在信的右下角或者左下角寫上客套語，一般有Sincerely yours、Truly yours等；

5、最後在信尾簽名，填在客套語下方，並附上自己的聯系方式或者是地址。

② 要求售後到現場跟換配件的郵件怎麼寫

打開新浪微博官方首頁後，在微博登錄框里輸入微博帳號和密碼，然後點擊登錄，成功登錄微博後，將滑鼠移動到微博首頁右上角的齒輪狀圖標上，然後點擊彈出菜單里的帳號安全在新浪微博的帳號安全頁面里，我們找安全郵箱，然後點擊後面的設置按鈕，點擊安全郵箱後面設置後，會顯示出已經設置安全郵箱，然後點擊更換安全郵箱在出現的更改微博安全郵箱里，我們輸入當前的安全郵箱，微博登錄密碼，在輸入新的安全郵箱，然後點擊獲取獲取驗證碼此時我們登錄到更換微博安全郵箱里，我們就可以收到一封新浪微博發來的驗證信息

③ 給外國人寫郵件，在格式上應怎樣

如何寫英文電子郵件 一、文法上

1、切忌主客不分或模糊
例子: Deciding to rescind the earlier estimate, our report was updated to include $40,000 for new equipment.」
應改為：Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. (We決定呀, 不是report.)
2、句子不要凌碎
例子: He decided not to audit the last ten contracts. Because of our previous objections about compliance. 應該連在一起.
3、結構對稱,令人容易理解.
例子: The owner questioned the occupant』s lease intentions and the fact that the contract had been altered with ink markings.
應改為: The owner questioned the occupant』s lease intentions and ink alterations of the contract.
4.單眾數不要搞亂,不然會好刺眼,看不舒服.
例如: An authorized person must show that they have security clearance.
5.動詞主詞要呼應. 想想這兩個分別:
1）.This is one of the public-relations functions that is underbudgeted.
2）. This is one of the public-relations functions, which are underbudgeted.
6.時態和語氣不要轉變太多.看商務英語已經是苦事,不要浪費人家的精力啊.
7.標點要准確.
例如: He did not make repairs, however, he continued to monitor the equipment.
改為: He did not make repairs; however, he continued to monitor the equipment.
8.選詞正確. 好像affect和effect, operative和operational等等就要弄清楚才好用啦.
9.拼字正確. 有電腦拼字檢查功能後,就更加不能偷懶.
10.大小寫要注意.非必要不要整個字都是大寫,除非要罵人
例如: MUST change to OS immediately. 外國人就覺得不禮貌和喝令人一樣. 要強調的話,用底線,斜字,粗體就可以了. Form xxx to xxx 前面是寫信人，後面收信人

④ 怎麼給老外寫電子郵件。急

Dear Mr. Ian J. Kitching
I'm writing to ………………

Yours sincerely
XXX

其實他們外國人寫信因為沒有很嚴格要求什麼
一般都是開頭直接說
『HI，』然後直接進入主題 講完話就說謝謝之類 或是good luck…………

⑤ 亞馬遜索評郵件不知道怎麼寫

如何撰寫一封索評率較高的亞馬遜索評郵件？

1. 題好文一半，索評郵件主題這樣擬

古人雲：題者，額也；目者，眼也。說的是，文章的題目就如同人的額頭、眼睛那麼顯要。所謂題好一半文，一個好的題目，不僅能吸引讀者，奪人眼球，而且能正確而生動地概括全文。一篇好的索評郵件亦是如此，據不完全統計可得，一個好的郵件主題能在80%的程度上決定了買家是否會打開郵件閱讀

然而，亞馬遜官方明文禁止了獎勵性評論，賣家在撰寫郵件主題的時候應切記避免敏感字如：留好評、獎勵等直言不諱索要好評的字眼，而應側重提現售後服務如：Your order has been confirmed! Your order has been shipped! How is your order? 簡潔明了的表達郵件的主題為售後服務，避免買家反感甚至引起Amazon官方警告處罰。

2. 抓住黃金時間，索評郵件時間這樣選

一般***常作息時間可分為幾個階段：早晨、上午、中午、下午、晚上和深夜。不同的時間段人們的工作重心不同，抓住索評郵件的黃金時間段才能在有限的時間內做到最有效地分配時間。

對於品類不同的郵件發送時間要有所區別。 建議賣家選擇周二—— 周五早上邀評，總體而言周五的來評率會比較高，時間建議在當地時間上午10點左右比較好，不同於國人的是，老外一般都有上班收發郵件的習慣，此時發送郵件被打開的機率最佳。

而電郵發出去23.63%的收件者會一小時之內打開，9.52%的收件者會在兩小內打開，三小時和四小時數據就會下降相當明顯。如果郵件在當天發送沒有開啟，收件者隔天開啟率將會接近零。

3. 內容質量是關鍵，索評郵件內容這樣寫

「索評路漫漫，其修遠兮，吾將上下而求索」！很多賣家表示發了幾十封甚至上百封郵件依然沒有要到一個好評，不免沮傷。小編想說的是亞馬遜索評絕對是一件需要耐心與恆心的工作。

索評郵件需要分不同階段針對不同主題發送如：買家訂單產生後，發一封產品郵件給客戶，說明產品使用注意事項，告訴客戶遇到任何問題和不滿，請向我們提出來，保證立刻給予解決，並暗示：若有不滿先不要留差評；當賣家發貨後，發送一封郵件告知已發貨，如有問題可與我們聯系；最後一封賣家收到貨後，告訴顧客如果使用的好，就分享下使用體驗。

如此細心的咨詢買家售後體驗如何，環環相扣，在較大程度上能夠獲得買家好感，善良的買家就隨手給你一個好評了，索評工作也就能初見成效了，稍加琢磨，相信店鋪能夠積攢更多的好評。

4. 依然不會寫郵件？索評郵件模板這里有

對於新手賣家而言，紙上得來終覺淺，或許還是不太懂得索評的郵件內容應該怎麼寫？沒關系，這里有索評郵件模板可供參考！

（買家收到貨後郵件模版示例）

Hello *|buyer_name|*,

We noticed that your order was delivered recently. By now
you』ve had a chance to try out your *|asin|*! I just wanted to
make sure everything went perfectly with your purchase!
If you have any problem, please reply to this message so I can make it right for you.

*|order_id|*
*|order_time|*

We value and appreciate very much your compliments, suggestions or
complaints in order to improve our services. it would be amazing if you could
leave us an honest review, Amazon customers rely heavily on reviews, yet so
few Amazon customers ever take the time to write them! If you do have time,
it really helps our small business. You can simply click the link below and leave
us your valuable review :)

*|feedback_url|*

If by any chance that you're not satisfied, before leaving any negative review,
please give us a chance to make it right and contact us so that we can help solve
your problem..

Thank you again for your understanding and continuous support.

Have a great day!

Support Team

很喜歡一句話叫「冰凍三尺非一日之寒」，我想，亞馬遜索評工作亦是如此，需要賣家的用心操作和時間的積累。當然，如果要您拋下店鋪、拋下產品每天專注於索評，手動發送成百上千的郵件，顯然不可能，且效率十分低下！那麼索評如何是好呢？

沒錯！ 酷鳥賣家助手智能索評功能就能夠解決您的索評煩惱！酷鳥智能索評為賣家提供下單、發貨、到貨時的發送郵件規則和郵件模板，向客戶發送售後郵件，提高服務質量，賣家還可以將常用的郵件內容保存為模板，在回復郵件時可以選擇您已保存的模板，減少再次輸入。

此外，賣家還可以排除黑名單，排除FBA訂單等部分不想索評的買家，自定義設置黃金時間段發送郵件，提高郵件打開幾率。

⑥ 給外國人發郵件的格式

英文電子郵件的主要內容包括：主題（標題）、稱謂、正文、結尾用語及署名

例文：

Dear Mary,

I hope ererything gets well！I am a member of 2007 national pupil English summer camp.

In the summer camp ，MR.Libo said that I had problems in pronunciation,so I practiced my pronunciation after the summer camp

I would like to record my pronunciation and send to you,will you please grant your instructions?

With my good wishes!

Sincerely yours,XX

(6)老外售後郵件怎麼寫擴展閱讀：

1、主題

1.1 主題(Subject)框的內容應簡明地概括信的內容，短的可以是一個單詞，長的可以是一個名詞性短語，也可以是完整句，但長度一般不超過35個字母。

1.2 主題框的內容切忌含糊不清，要將郵件主要內容呈現清楚。

1.3 標題書寫規范：一般來說，只要將位於句首的單詞和專有名詞的首字母大寫即可。另外一種較為正規的格式可將除了少於5個字母的介詞、連接詞或冠詞之外的每一個單詞的首字母大寫。

⑦ 老外購買了我們的產品，我想寫一封英文回訪郵件，問問他對產品滿不滿意，應該怎麼寫

你這是chinlish
可以這樣寫：As we have not yet received a reply from you,so I am writing to inquire whether you have received our proct and ask for your opinion on our proct.
因迄今尚未接到貴方的消息，特致函詢問，貴方是否已收到我們的產品，並徵求貴方對本公司產品的意見？」

⑧ 亞馬遜售後郵件如何寫

場景一、因節假日導致的物流延誤，買家來信詢問
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we』ll have the {節日名稱} from{時間區間}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景二、因自然災害導致的物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the {自然災害}.
Due to this {自然災害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景三、因海關安檢力度加強導致物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景四、約定到貨期限已過但對方並未收到貨，買家來信表達憤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送達時間} ,it got delayed by the {這邊盡量寫上不可抗力的原因}. So the shipment usually takes {預計時長} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it』s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景五、物流顯示已妥投，但買家來信表示未收到貨
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具體查詢網站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟蹤號} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景六、買家想取消訂單，但賣家已發貨
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名稱}may be quite suitable for you, to say the least, if you don』t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景七、買家收到貨但因商品尺寸不合適想退貨退款，賣家與之進一步溝通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名稱} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具體金額} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景八、買家投訴或來信告知賣家發錯顏色、商品或商品有缺陷等，賣家與之進一步溝通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名稱} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don』t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景九、接上一情景，買家發來圖片後賣家根據責任情況引導退部分或全額款
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具體金額} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十、接場景八，買家堅持稱商品有問題但又不想或不能提供照片
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十一、買家無理由退貨退款，賣家同意後並告知操作注意事項
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名稱} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十二、客戶詢問物流跟蹤號或者詢問是否已發貨，賣家的回復
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已經發貨的具體時間}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具體查詢網站}.
Item was shipped from China. Normally, you will receive this item within {你的listing頁面標注的配送時長} business days.
We have checked your estimated date is{物流派送時間}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
備註：因為每個賣家銷售的產品不同，大家可以根據自己的產品情況適當完善郵件內容。

⑨ 給老外寫電子郵件，怎麼寫具體內容看下面補充。把它翻譯成英文，多謝！！！！！！

Dear Jack, hello, disturb your rest. I'd like to confirm your bank account holder name, today to bank transfer, the staff said head of household name is not correct, can not apply for transfer. Thank you! Rose.

⑩ 如何給老外寫郵件請教問題

格式：

1、開頭打招呼問好，介紹下你自己。

2、談談文章吸引你的地方，說出文章你不懂的地方，提出問題

3、希望作者可以給你解釋

例子：

Dear Mr/Miss/Ms + Last name,

Hello, I am first name + last name(名和姓). Nice to meet you.

I am reading your article/book, 書名(斜體). I am a great fan of it.

I like it very much. 之後談談你喜歡的部分 如主題,內容等.

However, there are some issues I am a little confused. For example, 把你想要問的問題寫出來. Could you please help me to solve them out? Thank you very much.

I am looking forward for your answers. Thank you.

Best wishes/Regards.

Yours sincerely,
名 姓

拓展資料

電子郵件是—種用電子手段提供信息交換的通信方式，是互聯網應用最廣的服務。通過網路的電子郵件系統，用戶可以以非常低廉的價格（不管發送到哪裡，都只需負擔網費）、非常快速的方式（幾秒鍾之內可以發送到世界上任何指定的目的地），與世界上任何一個角落的網路用戶聯系。

電子郵件可以是文字、圖像、聲音等多種形式。同時，用戶可以得到大量免費的新聞、專題郵件，並實現輕松的信息搜索。電子郵件的存在極大地方便了人與人之間的溝通與交流，促進了社會的發展。
參考資料：email - 網路