A. 售后服务承诺
Second, Quality Commitment
(A) the warranty period
During in the quality assurance e to manufacturing quality problems, Upon supplier receipt notice by the demand side , the supplier shall promptly sent technicians to the scene to deal the problem, until the required technical specifications, Imperative the equipment to normal operation, And bear the cost of equipment manufacturing quality problems, because by the demand side improper care or improper used cause damage to equipment, supplier will actively cooperate to resolve the problem, All expense to be burden by the demand-side.
(B) After the warranty period
Procts mechanical failure cause by the long run, In the case, problem demand side can not be resolved, supplier received notice by the demand side, the supplier shall promptly sent technicians to the scene to deal the problem, Imperative the equipment to normal operation, all expenses to be borne by the demand-side.
Third, installation and Test
1. Instructions to install: the equipment installation stage, the demand side of the time required to send technical experts and skilled workers to the scene, technical guidance, processing and manufacturing-related technical problems. And the demand side in the field of training of technicians and workers.
2. Bear the associated costs ring installation, should improve cooperation with the demand side, Strengthen the installation site management, construction safety. Strict implementation of standards for equipment installation, equipment installation in accordance with technical requirements and proceres, strict control of quality of the installation to ensure the accuracy and equipment installation commissioning qualified to ensure the normal operation of equipment.
3. According to user request, careful field service customers in a timely manner and do free guide installation, testing work to ensure normal operation of equipment, installation and testing process in the commitment to ensure the quality of the installation, according to the contract schele required to complete installation, testing, and strive to reach proction standards.
Fourth, After-sales service
1. Arrange transportation for the user to ensure the safety of equipment to the scene.
2. For the user preferred provider of equipment spare parts, and ensure normal proction needs, meet customer needs.
3. In the equipment warranty period, In accordance with the Contract Law the quality of procts implementation
three Guarantees.
B. 售后服务承诺书怎么写
售后服务承诺书
郑重承诺：
1. 我厂出售的所有产品保修期为一年，保修期内免费上门维修（人为因素或不可抗拒的自然现象所引起的故障或破坏除外）。
2. 在接到报修通知后，七个工作日内赶到现场并解决问题。
3. 用户可以通过售后电话咨询有关技术问题，并得到明确的解决方案。
售后服务电话:
4. 用户在正常使用中出现性能故障时，本公司承诺以上保修服务。除此以外，国家适用法律法规另有明确规定的，本公司将遵照相关法律法规执行。
5. 在保修期内，以下情况将实行有偿维修服务;
（1）由于人为或不可抗拒的自然现象而发生的损坏;
（2）由于操作不当而造成的故障或损坏;
（3）由于对产品的改造、分解、组装而发生的故障或损坏。