亚马逊售后卡怎么写

A. 给amazon.com客服发英文邮件，请翻译成英文

楼上惊现机翻达人...这样估计印度客服看不太懂
为了更好的沟通建议全文如下: 用help-contact us-email发送吧 会直接回复到你注册amazon的邮箱里. 一般情况下客服会直接发个$50-10的coupon给你下次支付用的.

Hello there
My previous order of philips nerolco 1150x/40 was deleted by Amazon, for the reason STOCK-NOT-AVAILABLE. I used a mastercard $50-10 coupon on that order , Z2WF-******-WNZFGN, which was given by a friend of mine.
I'm not sure if this coupon would be redeem to my account balance, but I believe you can find out for me. So please either refund $10 to my creditcard or resend me a $50-10 coupon with a longer expiration. I'll be appreciated.

Best regards.

B. 亚马逊直邮中国地址怎么写 亚马逊直邮怎么填写地址

直邮需填写中国收货地址，汉语拼音填写即可，所谓直邮的最关键步骤就是正确的填写中国收货地址，虽说可以用汉语拼音填写地址，需要特别注意的：

1、英文地址由小写大，务必用汉语拼音填写，第一行写不下了可以折到第二行进行填写。

2、先要将国家选择为China。

3、尽可能的输入正确的邮政编码，以方便快递公司确认收货城市。

4、务必保证手机号码正确，并在号码前加中国区号86，美国亚马逊一般采用UPS／DHL运输，货物到达中国后，会有物流公司（UPS／DHL等）工作人员（中国人）电话与楼主联系进行清关等相关手续的办理，故正确的手机号码很重要。

(2)亚马逊售后卡怎么写扩展阅读：

Amazon Prime：新手注意商品数量下的Free Two－Day shipping with Amazon Prime。在美国亚马逊购物只有满＄35才能够享受免美国国内运费服务，而且往往使用较慢的USPS来投递（四五天才能送到）。

使用美国亚马逊 Prime服务可以解决这个问题，Prime的会员可以享受任意金额购物都免除美国境内运费以及两个工作日到达的服务（美国周六、周日快递要放假的）。

但Amazon Prime是可以免费试用一个月的，如果一个月以内你没有取消自动升级，那么到一个月试用结束的时候，亚马逊就会自动扣款升级你会付费会员，如果你的收货地址是免税州的，收费金额为79美金，如果是收费州收费金额是83美金，所以经常有新手在不知情的情况下会被突然收费。

不过即使收费也不要担心，美国亚马逊的客服是非常人性化的，收费以后如果没有使用会员的福利，是可以申请退款的。即使有人用过一次两次也曾经有人去申请过退款。

C. 亚马逊售后邮件如何写

场景一、因节假日导致的物流延误，买家来信询问
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we’ll have the {节日名称} from{时间区间}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景二、因自然灾害导致的物流延误，买家来信询问
Dear {$BuyerName},
We’re sorry to inform of you that your item may be delayed for the {自然灾害}.
Due to this {自然灾害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景三、因海关安检力度加强导致物流延误，买家来信询问
Dear {$BuyerName},
We’re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景四、约定到货期限已过但对方并未收到货，买家来信表达愤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送达时间} ,it got delayed by the {这边尽量写上不可抗力的原因}. So the shipment usually takes {预计时长} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it’s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景五、物流显示已妥投，但买家来信表示未收到货
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具体查询网站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟踪号} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景六、买家想取消订单，但卖家已发货
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名称}may be quite suitable for you, to say the least, if you don’t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景七、买家收到货但因商品尺寸不合适想退货退款，卖家与之进一步沟通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名称} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具体金额} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景八、买家投诉或来信告知卖家发错颜色、商品或商品有缺陷等，卖家与之进一步沟通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名称} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don’t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景九、接上一情景，买家发来图片后卖家根据责任情况引导退部分或全额款
Dear {$BuyerName},
We’re so sorry for the unsatisfied purchase. We’re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具体金额} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十、接场景八，买家坚持称商品有问题但又不想或不能提供照片
Dear {$BuyerName},
We’re so sorry for the unsatisfied purchase. We’d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十一、买家无理由退货退款，卖家同意后并告知操作注意事项
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名称} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十二、客户询问物流跟踪号或者询问是否已发货，卖家的回复
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已经发货的具体时间}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具体查询网站}.
Item was shipped from China. Normally, you will receive this item within {你的listing页面标注的配送时长} business days.
We have checked your estimated date is{物流派送时间}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
备注：因为每个卖家销售的产品不同，大家可以根据自己的产品情况适当完善邮件内容。

D. 高分求英语翻译... 最好懂得亚马逊售后服务的来

烦请您将已收到的货物已最经济的邮寄方式（包括保险）寄至如下地址，所产生的内运费我们将退回至容您的信用卡。
至于运费，我们将在我们的收发中心确认收到您寄来的KINDLE后全额以礼物券的形式进行返还（因您是以礼物券形式支付的）。
最后，请您以电邮（或拍照）的形式将快递商、运单号码、运费及邮寄日期告知我们，以便我们进行货件追踪。

E. 美国亚马逊amazon，怎样给客服写信

自己注册的账户里就有地址，点账户，进去后右下边有个contact US就可以给客服发邮件了。搞个翻译软件翻成英文发过去就可以了，貌似客服很强大的，基本能看懂，12小时内会给你回信的。上次我写了中文忘了翻译就发过去了，客服居然看懂了还给我回了信，不过我后来接着补了英文信发过去的，2封都回了

F. 能请教一下大佬，售后卡片的文案内容要怎么撰写吗

在我看来，售后卡片的文案撰写，需要从这三个维度出发，首先是亚马逊的政策，目前亚马逊给出的卖家准则就是不允许好评返现，所以在文案撰写上一定要谨记文案不能过于直白。

最后是内容和样式，这种样式的审美就可以多上国外的图片网站上多搜集素材和学习，文案的撰写要充分关联到产品的特点，比如是宠物玩具类，就以宠物的拟人视角写文案，这种走心的文案更能吸引老外，因为宠物在老外的生活中就是孩子一样，这类卡片风格就可以设计的萌宠一点。

G. 亚马逊客服让卖家给客户给好评的调查信要怎么写

以上是我用过的一个范文，但是这种举动一定要慎重，亚马逊是不赞成卖家经常发这类信件给买家的，因为亚马逊自己是会定期发信件给会员，提醒他们适当作出一些Feedback的。

Dear customer ：
Thank you for purchasing our proct，your order's shipment has already been sent out, the shipment will be delivered shortly, you will receive an e-mail with a tracking number from Amazon ，You will also be able to view your order status and tracking numbers in your account order history.
Normally the shipment will be delivered to you within xx-xx business days unless otherwise noted.
Once you received the shipment, please kindly tell us what do you feel about our service, and we will be very happy if you can give us a detailed proct review or feedback,it will help us alot on our business. However，if you are not satisfacted,inform me and we will try our best to solve your problems.
Once again ,thanks alot for purchasing at our store ,hope hear you shortly.

Sincerely, xxxx （这里写你的店铺名字，注意Sincerely后面要有逗号。）

H. 亚马逊的售后服务是怎样的

确实是支持7天无条件退换货（没有打开包装的话，是全部商品都符合的）回，但是电答子类产品的话（特别是手机、电脑这种高价值的商品），你打开产品包装了，就不支持7天无条件退换货了。你要退换货就要去产品售后点开据检测单，证明是有产品质量问题才能退换货。

其他的低价值的电子类产品，比如mp3、图书什么的，即使拆开包装了，也是支持7天无条件退换货的。

支付宝哦，还支持货到付款，而且退换货是快递上门取件，免运费的~~

I. 亚马逊的客服服务怎样

很烂！中国亚马逊是我遇到最烂的电商！和京东、当当的无法比！6月8日买的水槽，6月9日提出取消订单，商家不发货也不同意取消，足足耗了一个月，天天打电话催！就是没反应，永远说尽快，帮你问题升级，我又不是打游戏，还升级！另一个订单因为质量问题退货之后，运费商家就是不承担，亚马逊拿商家竟然一点办法都没有！太烂了！耗到现在都没解决！

J. 美国亚马逊售后怎么样

亚马逊自营来商品的售后还是不错源的，有不想要的东西在退货时间内上门取
货退货，不过第三方销售的东西没买过，不晓得售后服务怎么样
质量都是一样的 就跟中国人一样有好有坏 你遇到坏的啦找亚马逊亚马逊
就让你找他妈妈亚马逊还会告诉你不该他的事 你说你敢买吗 ？你事可以打一
打亚马逊的客服然后练习一下自己的演技把自己演成一个购买电子产品有问
题的顾客你就知道亚马逊的服务态度是什么样的啦 哈哈 很日的
美国亚马逊售卖的商品如果满足prime服务和return服务，半月内可无条
件免费退货。给您寄送的包裹里就会包含一张退货条形码的单子，退货时候
扫描即可，无任何退货寄送费。
确实是支持7天无条件退换货（没有打开包装的话，是全部商品都符合
的），但是电子类产品的话（特别是手机、电脑这种高价值的商品），你打
开产品包装了，就不支持7天无条件退换货了。你要退换货就要去产品售后点
开据检测单，证明是有产品质量问题才能退换货。

其他的低价值的电子类产品，比如mp3、图书什么的，即使拆开包装了，也
是支持7天无条件退换货的。

支付宝哦，还支持货到付款，而且退换货是快递上门取件，免运费的~~