老外售后邮件怎么写

① 急！求助英文邮件的正式格式

英文邮件主要需要关注主题、称谓、正文、结尾、落款这几部分。在正文中还需要注意，一定采用书面语言；不要在句尾轻易用感叹号，注意标点符号的使用；写完全文要写落款；名字就是自己的英文名。以下是详细介绍：

1、主题指的是需要给邮件一个简单、明确、具体的标题，让收件方看一眼标题就可以知道邮件基本的内容；

2、建议使用Dear+姓来作为成为，收件人不止一个，可以使用【Dear customers】或者【Dear partners】；

3、正文部分，首先需要一些客套话，Further to our conversation earlier……；As discussed over the phone……；Thanks for your kind reply等；

4、最后是结尾，写信人在信的右下角或者左下角写上客套语，一般有Sincerely yours、Truly yours等；

5、最后在信尾签名，填在客套语下方，并附上自己的联系方式或者是地址。

② 要求售后到现场跟换配件的邮件怎么写

打开新浪微博官方首页后，在微博登录框里输入微博帐号和密码，然后点击登录，成功登录微博后，将鼠标移动到微博首页右上角的齿轮状图标上，然后点击弹出菜单里的帐号安全在新浪微博的帐号安全页面里，我们找安全邮箱，然后点击后面的设置按钮，点击安全邮箱后面设置后，会显示出已经设置安全邮箱，然后点击更换安全邮箱在出现的更改微博安全邮箱里，我们输入当前的安全邮箱，微博登录密码，在输入新的安全邮箱，然后点击获取获取验证码此时我们登录到更换微博安全邮箱里，我们就可以收到一封新浪微博发来的验证信息

③ 给外国人写邮件，在格式上应怎样

如何写英文电子邮件 一、文法上

1、切忌主客不分或模糊
例子: Deciding to rescind the earlier estimate, our report was updated to include $40,000 for new equipment.”
应改为：Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. (We决定呀, 不是report.)
2、句子不要凌碎
例子: He decided not to audit the last ten contracts. Because of our previous objections about compliance. 应该连在一起.
3、结构对称,令人容易理解.
例子: The owner questioned the occupant’s lease intentions and the fact that the contract had been altered with ink markings.
应改为: The owner questioned the occupant’s lease intentions and ink alterations of the contract.
4.单众数不要搞乱,不然会好刺眼,看不舒服.
例如: An authorized person must show that they have security clearance.
5.动词主词要呼应. 想想这两个分别:
1）.This is one of the public-relations functions that is underbudgeted.
2）. This is one of the public-relations functions, which are underbudgeted.
6.时态和语气不要转变太多.看商务英语已经是苦事,不要浪费人家的精力啊.
7.标点要准确.
例如: He did not make repairs, however, he continued to monitor the equipment.
改为: He did not make repairs; however, he continued to monitor the equipment.
8.选词正确. 好像affect和effect, operative和operational等等就要弄清楚才好用啦.
9.拼字正确. 有电脑拼字检查功能后,就更加不能偷懒.
10.大小写要注意.非必要不要整个字都是大写,除非要骂人
例如: MUST change to OS immediately. 外国人就觉得不礼貌和喝令人一样. 要强调的话,用底线,斜字,粗体就可以了. Form xxx to xxx 前面是写信人，后面收信人

④ 怎么给老外写电子邮件。急

Dear Mr. Ian J. Kitching
I'm writing to ………………

Yours sincerely
XXX

其实他们外国人写信因为没有很严格要求什么
一般都是开头直接说
‘HI，’然后直接进入主题 讲完话就说谢谢之类 或是good luck…………

⑤ 亚马逊索评邮件不知道怎么写

如何撰写一封索评率较高的亚马逊索评邮件？

1. 题好文一半，索评邮件主题这样拟

古人云：题者，额也；目者，眼也。说的是，文章的题目就如同人的额头、眼睛那么显要。所谓题好一半文，一个好的题目，不仅能吸引读者，夺人眼球，而且能正确而生动地概括全文。一篇好的索评邮件亦是如此，据不完全统计可得，一个好的邮件主题能在80%的程度上决定了买家是否会打开邮件阅读

然而，亚马逊官方明文禁止了奖励性评论，卖家在撰写邮件主题的时候应切记避免敏感字如：留好评、奖励等直言不讳索要好评的字眼，而应侧重提现售后服务如：Your order has been confirmed! Your order has been shipped! How is your order? 简洁明了的表达邮件的主题为售后服务，避免买家反感甚至引起Amazon官方警告处罚。

2. 抓住黄金时间，索评邮件时间这样选

一般***常作息时间可分为几个阶段：早晨、上午、中午、下午、晚上和深夜。不同的时间段人们的工作重心不同，抓住索评邮件的黄金时间段才能在有限的时间内做到最有效地分配时间。

对于品类不同的邮件发送时间要有所区别。 建议卖家选择周二—— 周五早上邀评，总体而言周五的来评率会比较高，时间建议在当地时间上午10点左右比较好，不同于国人的是，老外一般都有上班收发邮件的习惯，此时发送邮件被打开的机率最佳。

而电邮发出去23.63%的收件者会一小时之内打开，9.52%的收件者会在两小内打开，三小时和四小时数据就会下降相当明显。如果邮件在当天发送没有开启，收件者隔天开启率将会接近零。

3. 内容质量是关键，索评邮件内容这样写

“索评路漫漫，其修远兮，吾将上下而求索”！很多卖家表示发了几十封甚至上百封邮件依然没有要到一个好评，不免沮伤。小编想说的是亚马逊索评绝对是一件需要耐心与恒心的工作。

索评邮件需要分不同阶段针对不同主题发送如：买家订单产生后，发一封产品邮件给客户，说明产品使用注意事项，告诉客户遇到任何问题和不满，请向我们提出来，保证立刻给予解决，并暗示：若有不满先不要留差评；当卖家发货后，发送一封邮件告知已发货，如有问题可与我们联系；最后一封卖家收到货后，告诉顾客如果使用的好，就分享下使用体验。

如此细心的咨询买家售后体验如何，环环相扣，在较大程度上能够获得买家好感，善良的买家就随手给你一个好评了，索评工作也就能初见成效了，稍加琢磨，相信店铺能够积攒更多的好评。

4. 依然不会写邮件？索评邮件模板这里有

对于新手卖家而言，纸上得来终觉浅，或许还是不太懂得索评的邮件内容应该怎么写？没关系，这里有索评邮件模板可供参考！

（买家收到货后邮件模版示例）

Hello *|buyer_name|*,

We noticed that your order was delivered recently. By now
you’ve had a chance to try out your *|asin|*! I just wanted to
make sure everything went perfectly with your purchase!
If you have any problem, please reply to this message so I can make it right for you.

*|order_id|*
*|order_time|*

We value and appreciate very much your compliments, suggestions or
complaints in order to improve our services. it would be amazing if you could
leave us an honest review, Amazon customers rely heavily on reviews, yet so
few Amazon customers ever take the time to write them! If you do have time,
it really helps our small business. You can simply click the link below and leave
us your valuable review :)

*|feedback_url|*

If by any chance that you're not satisfied, before leaving any negative review,
please give us a chance to make it right and contact us so that we can help solve
your problem..

Thank you again for your understanding and continuous support.

Have a great day!

Support Team

很喜欢一句话叫“冰冻三尺非一日之寒”，我想，亚马逊索评工作亦是如此，需要卖家的用心操作和时间的积累。当然，如果要您抛下店铺、抛下产品每天专注于索评，手动发送成百上千的邮件，显然不可能，且效率十分低下！那么索评如何是好呢？

没错！ 酷鸟卖家助手智能索评功能就能够解决您的索评烦恼！酷鸟智能索评为卖家提供下单、发货、到货时的发送邮件规则和邮件模板，向客户发送售后邮件，提高服务质量，卖家还可以将常用的邮件内容保存为模板，在回复邮件时可以选择您已保存的模板，减少再次输入。

此外，卖家还可以排除黑名单，排除FBA订单等部分不想索评的买家，自定义设置黄金时间段发送邮件，提高邮件打开几率。

⑥ 给外国人发邮件的格式

英文电子邮件的主要内容包括：主题（标题）、称谓、正文、结尾用语及署名

例文：

Dear Mary,

I hope ererything gets well！I am a member of 2007 national pupil English summer camp.

In the summer camp ，MR.Libo said that I had problems in pronunciation,so I practiced my pronunciation after the summer camp

I would like to record my pronunciation and send to you,will you please grant your instructions?

With my good wishes!

Sincerely yours,XX

(6)老外售后邮件怎么写扩展阅读：

1、主题

1.1 主题(Subject)框的内容应简明地概括信的内容，短的可以是一个单词，长的可以是一个名词性短语，也可以是完整句，但长度一般不超过35个字母。

1.2 主题框的内容切忌含糊不清，要将邮件主要内容呈现清楚。

1.3 标题书写规范：一般来说，只要将位于句首的单词和专有名词的首字母大写即可。另外一种较为正规的格式可将除了少于5个字母的介词、连接词或冠词之外的每一个单词的首字母大写。

⑦ 老外购买了我们的产品，我想写一封英文回访邮件，问问他对产品满不满意，应该怎么写

你这是chinlish
可以这样写：As we have not yet received a reply from you,so I am writing to inquire whether you have received our proct and ask for your opinion on our proct.
因迄今尚未接到贵方的消息，特致函询问，贵方是否已收到我们的产品，并征求贵方对本公司产品的意见？”

⑧ 亚马逊售后邮件如何写

场景一、因节假日导致的物流延误，买家来信询问
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we’ll have the {节日名称} from{时间区间}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景二、因自然灾害导致的物流延误，买家来信询问
Dear {$BuyerName},
We’re sorry to inform of you that your item may be delayed for the {自然灾害}.
Due to this {自然灾害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景三、因海关安检力度加强导致物流延误，买家来信询问
Dear {$BuyerName},
We’re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景四、约定到货期限已过但对方并未收到货，买家来信表达愤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送达时间} ,it got delayed by the {这边尽量写上不可抗力的原因}. So the shipment usually takes {预计时长} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it’s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景五、物流显示已妥投，但买家来信表示未收到货
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具体查询网站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟踪号} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景六、买家想取消订单，但卖家已发货
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名称}may be quite suitable for you, to say the least, if you don’t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景七、买家收到货但因商品尺寸不合适想退货退款，卖家与之进一步沟通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名称} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具体金额} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景八、买家投诉或来信告知卖家发错颜色、商品或商品有缺陷等，卖家与之进一步沟通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名称} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don’t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景九、接上一情景，买家发来图片后卖家根据责任情况引导退部分或全额款
Dear {$BuyerName},
We’re so sorry for the unsatisfied purchase. We’re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具体金额} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十、接场景八，买家坚持称商品有问题但又不想或不能提供照片
Dear {$BuyerName},
We’re so sorry for the unsatisfied purchase. We’d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十一、买家无理由退货退款，卖家同意后并告知操作注意事项
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名称} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十二、客户询问物流跟踪号或者询问是否已发货，卖家的回复
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已经发货的具体时间}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具体查询网站}.
Item was shipped from China. Normally, you will receive this item within {你的listing页面标注的配送时长} business days.
We have checked your estimated date is{物流派送时间}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
备注：因为每个卖家销售的产品不同，大家可以根据自己的产品情况适当完善邮件内容。

⑨ 给老外写电子邮件，怎么写具体内容看下面补充。把它翻译成英文，多谢！！！！！！

Dear Jack, hello, disturb your rest. I'd like to confirm your bank account holder name, today to bank transfer, the staff said head of household name is not correct, can not apply for transfer. Thank you! Rose.

⑩ 如何给老外写邮件请教问题

格式：

1、开头打招呼问好，介绍下你自己。

2、谈谈文章吸引你的地方，说出文章你不懂的地方，提出问题

3、希望作者可以给你解释

例子：

Dear Mr/Miss/Ms + Last name,

Hello, I am first name + last name(名和姓). Nice to meet you.

I am reading your article/book, 书名(斜体). I am a great fan of it.

I like it very much. 之后谈谈你喜欢的部分 如主题,内容等.

However, there are some issues I am a little confused. For example, 把你想要问的问题写出来. Could you please help me to solve them out? Thank you very much.

I am looking forward for your answers. Thank you.

Best wishes/Regards.

Yours sincerely,
名 姓

拓展资料

电子邮件是—种用电子手段提供信息交换的通信方式，是互联网应用最广的服务。通过网络的电子邮件系统，用户可以以非常低廉的价格（不管发送到哪里，都只需负担网费）、非常快速的方式（几秒钟之内可以发送到世界上任何指定的目的地），与世界上任何一个角落的网络用户联系。

电子邮件可以是文字、图像、声音等多种形式。同时，用户可以得到大量免费的新闻、专题邮件，并实现轻松的信息搜索。电子邮件的存在极大地方便了人与人之间的沟通与交流，促进了社会的发展。
参考资料：email - 网络