❶ 亚马逊卖家没客服吗
做亚马逊一般选择2种模式，MFN模式，也称为自发货模式，这种模式，因为是自主发货，肯定是有客服对接售前售后问题的；
FBA模式&海外仓模式，也成为囤货模式，这种模式前面一种，货屯在亚马逊仓库，由亚马逊负责售后客服问题，后面一种，也是需要卖家有自己的客服的。
❷ 如何联系美国亚马逊kindle售后
直接在美国亚马逊网站上联系网站售后，他们会帮你联系kindle售后。
❸ 亚马逊卖家需要注意什么
1. 注意关联性问题
同一个ip地址只能操作一个账号。与账号有关的一切东西如邮箱、联系电话等都不能与其他账户共用。
2. 注意侵权问题
在标题中以及listing不要出现其他品牌名。防止外观侵权、图片侵权、品牌侵权等。
3. 注意绩效问题
做好售后服务，与顾客及时沟通。防止订单缺陷率、退货率、取消率超标。
❹ 怎么联系亚马逊的卖家客服需要详细的！谢谢了
网络搜索“Amazon卖家制有问题，如何开case询问亚马逊客服”，会找到一条网络经验，网络经验上详细介绍了联系亚马逊客服的步骤和方法，联系客服可以使用电话 、邮件、即时通讯三种方式，还可以选择使用语言。
❺ 亚马逊卖家怎么联系客服
亚马逊后台点击后台最下面的get support,
然后选择contact us,
根据具体问题去选择就可以啦。
❻ 亚马逊售后邮件如何写
场景一、因节假日导致的物流延误，买家来信询问
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we’ll have the {节日名称} from{时间区间}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景二、因自然灾害导致的物流延误，买家来信询问
Dear {$BuyerName},
We’re sorry to inform of you that your item may be delayed for the {自然灾害}.
Due to this {自然灾害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景三、因海关安检力度加强导致物流延误，买家来信询问
Dear {$BuyerName},
We’re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景四、约定到货期限已过但对方并未收到货，买家来信表达愤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送达时间} ,it got delayed by the {这边尽量写上不可抗力的原因}. So the shipment usually takes {预计时长} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it’s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景五、物流显示已妥投，但买家来信表示未收到货
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具体查询网站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟踪号} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景六、买家想取消订单，但卖家已发货
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名称}may be quite suitable for you, to say the least, if you don’t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景七、买家收到货但因商品尺寸不合适想退货退款，卖家与之进一步沟通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名称} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具体金额} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景八、买家投诉或来信告知卖家发错颜色、商品或商品有缺陷等，卖家与之进一步沟通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名称} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don’t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景九、接上一情景，买家发来图片后卖家根据责任情况引导退部分或全额款
Dear {$BuyerName},
We’re so sorry for the unsatisfied purchase. We’re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具体金额} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十、接场景八，买家坚持称商品有问题但又不想或不能提供照片
Dear {$BuyerName},
We’re so sorry for the unsatisfied purchase. We’d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十一、买家无理由退货退款，卖家同意后并告知操作注意事项
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名称} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
场景十二、客户询问物流跟踪号或者询问是否已发货，卖家的回复
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已经发货的具体时间}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具体查询网站}.
Item was shipped from China. Normally, you will receive this item within {你的listing页面标注的配送时长} business days.
We have checked your estimated date is{物流派送时间}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
备注：因为每个卖家销售的产品不同，大家可以根据自己的产品情况适当完善邮件内容。
❼ 亚马逊卖家客服电话
❽ 亚马逊该怎么联系卖家不是客服
事实上我不是非常明白你打算联系卖家而不要客服是什么企图。。。
自发货（似乎包括FBA也是）在后台订单部分可以直接发送邮件，联系到的就是卖家，亚马逊目前没有即时聊天的工具；
而在帮助模块联系到的就是亚马逊客服，正常的问题直接联系两个都会给你回应，FBA产品卖家会要求你转亚马逊官方客服联系的
❾ 亚马逊如何联系卖家
一、通过卖家中心后台的“帮助”栏来联系
这个联系渠道是很多卖家知道的，但也有卖家反馈，好像在亚马逊最新改版中，似乎没有了联系客服这一项。
实际真是这样吗？
答案是否定的。
在最新版的亚马逊卖家中心后台，亚马逊确实调整了联系客服的问题列表，基于对很多问题的梳理，直接给出了不少的简单问题列表和对应的解答，但这样做的目的无非是简化流程，降低客服的工作量，毕竟每一个客服的成本都是不低的，如果能用列表解决，以此在不降低客服水准的情况下节省成本，这和亚马逊一贯以来节俭的理念也是一脉相承的。
所以，如果你想要咨询的问题比较简单，仅仅是关于平台基础操作的，我倒是建议你能够认认真真读读问题列表中的内容，既可以找到答案，又熟悉了平台规则和规范，我觉得对于卖家来说，这确实是不可或缺的一课。
但如果我们遇到的问题确实是个性化的，需要直接联系到亚马逊客服才能解决的，又该怎么办呢？耐心点几页就是了。
❿ 亚马逊的售后服务是怎样的
确实是支持7天无条件退换货（没有打开包装的话，是全部商品都符合的）回，但是电答子类产品的话（特别是手机、电脑这种高价值的商品），你打开产品包装了，就不支持7天无条件退换货了。你要退换货就要去产品售后点开据检测单，证明是有产品质量问题才能退换货。
其他的低价值的电子类产品，比如mp3、图书什么的，即使拆开包装了，也是支持7天无条件退换货的。
支付宝哦，还支持货到付款，而且退换货是快递上门取件，免运费的~~