⑴ 顧客在亞馬遜五星反饋後怎樣寫感謝信
顧客在亞馬遜五星反饋後怎樣寫感謝信
尊敬的用戶您好，感謝您購買我們的產品，並給予評價，您的支持就是我們的動力。我們會做得更好
⑵ 亞馬遜售後郵件如何寫
場景一、因節假日導致的物流延誤，買家來信詢問
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we』ll have the {節日名稱} from{時間區間}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景二、因自然災害導致的物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the {自然災害}.
Due to this {自然災害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景三、因海關安檢力度加強導致物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景四、約定到貨期限已過但對方並未收到貨，買家來信表達憤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送達時間} ,it got delayed by the {這邊盡量寫上不可抗力的原因}. So the shipment usually takes {預計時長} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it』s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景五、物流顯示已妥投，但買家來信表示未收到貨
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具體查詢網站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟蹤號} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景六、買家想取消訂單，但賣家已發貨
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名稱}may be quite suitable for you, to say the least, if you don』t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景七、買家收到貨但因商品尺寸不合適想退貨退款，賣家與之進一步溝通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名稱} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具體金額} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景八、買家投訴或來信告知賣家發錯顏色、商品或商品有缺陷等，賣家與之進一步溝通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名稱} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don』t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景九、接上一情景，買家發來圖片後賣家根據責任情況引導退部分或全額款
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具體金額} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十、接場景八，買家堅持稱商品有問題但又不想或不能提供照片
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十一、買家無理由退貨退款，賣家同意後並告知操作注意事項
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名稱} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十二、客戶詢問物流跟蹤號或者詢問是否已發貨，賣家的回復
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已經發貨的具體時間}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具體查詢網站}.
Item was shipped from China. Normally, you will receive this item within {你的listing頁面標注的配送時長} business days.
We have checked your estimated date is{物流派送時間}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
備註：因為每個賣家銷售的產品不同，大家可以根據自己的產品情況適當完善郵件內容。
⑶ 亞馬遜的售後服務是怎樣的
確實是支持7天無條件退換貨（沒有打開包裝的話，是全部商品都符合的）回，但是電答子類產品的話（特別是手機、電腦這種高價值的商品），你打開產品包裝了，就不支持7天無條件退換貨了。你要退換貨就要去產品售後點開據檢測單，證明是有產品質量問題才能退換貨。
其他的低價值的電子類產品，比如mp3、圖書什麼的，即使拆開包裝了，也是支持7天無條件退換貨的。
支付寶哦，還支持貨到付款，而且退換貨是快遞上門取件，免運費的~~
⑷ 給「顧客的感謝信」應該怎麼寫
尊敬的顧客您好！
首先非常感謝您對我們的產品提出寶貴的意見和建議，這對我們提高質量，完善我們的產品是至關重要的，有了您對我們的誠懇建議和細心的監督，我們會不斷努力，更加認真嚴謹的提高產品的質量，歡迎您和您的親人朋友繼續監督！
對於我們產品出現質量問題給您帶來的不便，我們表示最誠摯的歉意：「非常抱歉！」
此致，敬禮
xx公司全體員工
年 月 日
[格式沒有顯示出來，你自己再規劃一下，按照書信的格式就可以了。
我也是一個消費者，平時也經常遇到產品質量問題，也向廠家提出過建議，如果廠家這樣給我寫感謝信我就已經很滿意了，並且會感覺這個廠家很重視顧客的提議，對工作非常認真，就算這次產品出現了質量問題我都會為他的精神而原諒他，並且會繼續關注他的產品，給他改正的機會！]
⑸ fba賣家怎麼寫郵件給亞馬遜客戶寫評論
1、對已購買的抄客戶進行催評
雖然我的表述是催評，作為賣家卻要把這個做成是售後客服的一部分，一封溫暖的郵件，帶給客戶問候，在客觀上也可以引導用戶留評價。很多賣家在催評這件事上一股腦進行，向所有已購買用戶發送催評的郵件，且不談平台不允許，僅僅催評後好評沒有太多增長卻來了一堆差評這件事，就著實讓人窩心。
那催評中有什麼技巧呢?
在催客戶留評時，賣家一定要首先閱讀賣家信息，篩選出已經留了高分Feedback的這些客戶去聯系才會讓留好評的幾率提升。一個留了五星滿意的Feedback顧客，本身就是高滿意度的客戶，在此基礎上，稍加引導，可以讓他們對自己的體驗做進一步的陳述，一個好的Review就可能誕生了。
2、藉助工具和EDM
亞馬遜買家之所以很少留Review，固然和用戶習慣有關，同時也是因為亞馬遜系統從訂單到留評過程稍微繁瑣，降低了消費者留評的慾望。有些賣家藉助第三方ERP類工具，抓取到買家聯系方式，然後，再模擬一封類似亞馬遜官方發出的系統郵件，在郵件中，提及產品的信息，同時，也引導用戶為自己留評價，這也不失為快速獲得評價的一個途徑。
⑹ 文語,售後感謝信
5分？那就一抄個吧。同學，你有點點點小氣~~哈哈
親，茫茫淘寶，有緣才能相識
做淘寶是傾盡心力的艱辛
沒有鮮花，沒有光環，沒有閑適。。。。。
但有了你的支持，你的贊賞，你的擁愛
這一切的一切都讓我們充滿感激
拉著手，我們走過這一百年
如果有來生，咱們繼續牽手前行
隨手寫的，差不多了，已經讓人感動到流鼻血。
⑺ 亞馬遜怎麼在售後郵件里加入評論鏈接
在寫郵件裡面有個文字格式↑，點擊後出現一條功能選項，裡面就有加超鏈接的！
⑻ 做亞馬遜可不可以給買家發感謝信索要好評
可以啊，主要是以提供售後服務的方式進行，語氣委婉一些。
索要好評的語氣不要太明顯，不要太push，一則amazon不高興，再則買家也不高興。
⑼ 保險理賠感謝信怎麼寫
感謝那家保險公司的同時不忘提及你的保險代理人讓你當初投保的心理過程，真情實感的表述出來就好，很高興有機會給您建議，希望能幫到你。
⑽ 英文售後服務卡返現卡 英文感謝信 怎麼寫
售後服務卡 post-sale service card
返現卡 cash refund card
英文感謝信： a letter of thanks written in English