亞馬遜後台如何發售後郵件

㈠ 怎麼用亞馬遜發郵件我在亞馬遜買的東西有問題 客服聯系我以後給了我一個亞馬遜的郵箱號

煩人

㈡ fba賣家怎麼寫郵件給亞馬遜客戶寫評論

1、對已購買的抄客戶進行催評

雖然我的表述是催評，作為賣家卻要把這個做成是售後客服的一部分，一封溫暖的郵件，帶給客戶問候，在客觀上也可以引導用戶留評價。很多賣家在催評這件事上一股腦進行，向所有已購買用戶發送催評的郵件，且不談平台不允許，僅僅催評後好評沒有太多增長卻來了一堆差評這件事，就著實讓人窩心。

那催評中有什麼技巧呢?

在催客戶留評時，賣家一定要首先閱讀賣家信息，篩選出已經留了高分Feedback的這些客戶去聯系才會讓留好評的幾率提升。一個留了五星滿意的Feedback顧客，本身就是高滿意度的客戶，在此基礎上，稍加引導，可以讓他們對自己的體驗做進一步的陳述，一個好的Review就可能誕生了。

2、藉助工具和EDM

亞馬遜買家之所以很少留Review，固然和用戶習慣有關，同時也是因為亞馬遜系統從訂單到留評過程稍微繁瑣，降低了消費者留評的慾望。有些賣家藉助第三方ERP類工具，抓取到買家聯系方式，然後，再模擬一封類似亞馬遜官方發出的系統郵件，在郵件中，提及產品的信息，同時，也引導用戶為自己留評價，這也不失為快速獲得評價的一個途徑。

㈢ fba賣家怎麼寫郵件給亞馬遜客戶寫評論

1、對已購買的客戶進行催評

雖然我的表述是催評，作為賣家卻要把這個做成是售專後客服的一部分，屬一封溫暖的郵件，帶給客戶問候，在客觀上也可以引導用戶留評價。很多賣家在催評這件事上一股腦進行，向所有已購買用戶發送催評的郵件，且不談平台不允許，僅僅催評後好評沒有太多增長卻來了一堆差評這件事，就著實讓人窩心。

那催評中有什麼技巧呢?

在催客戶留評時，賣家一定要首先閱讀賣家信息，篩選出已經留了高分Feedback的這些客戶去聯系才會讓留好評的幾率提升。一個留了五星滿意的Feedback顧客，本身就是高滿意度的客戶，在此基礎上，稍加引導，可以讓他們對自己的體驗做進一步的陳述，一個好的Review就可能誕生了。

2、藉助工具和EDM

亞馬遜買家之所以很少留Review，固然和用戶習慣有關，同時也是因為亞馬遜系統從訂單到留評過程稍微繁瑣，降低了消費者留評的慾望。有些賣家藉助第三方ERP類工具，抓取到買家聯系方式，然後，再模擬一封類似亞馬遜官方發出的系統郵件，在郵件中，提及產品的信息，同時，也引導用戶為自己留評價，這也不失為快速獲得評價的一個途徑。

㈣ 亞馬遜售後郵件如何寫

場景一、因節假日導致的物流延誤，買家來信詢問
Dear {$BuyerName},
Thank you for purchasing and prompt payment.
However, we』ll have the {節日名稱} from{時間區間}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days.
Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景二、因自然災害導致的物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the {自然災害}.
Due to this {自然災害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景三、因海關安檢力度加強導致物流延誤，買家來信詢問
Dear {$BuyerName},
We』re sorry to inform of you that your item may be delayed for the stricter customs inspection.
We just got the notice that all packets from all countries to {目的地} would be subject to stricter screening by the customs.Due to the intensive customs control and screening, the shipping time to {目的地} will be longer than normal.
Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns. Keep in touch.
Thanks.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景四、約定到貨期限已過但對方並未收到貨，買家來信表達憤怒
Dear {$BuyerName},
We are sorry for the long-time waiting and we quite understand thet waiting is always something hard to enre. Your item had been shipped on {送達時間} ,it got delayed by the {這邊盡量寫上不可抗力的原因}. So the shipment usually takes {預計時長} business days.
Could you please wait for another two weeks? If the package still not arrive in e, please contact us and we will do our best to solve it and offer you a satisfactory service.
Or if you do not want to wait any more, we are willing to offer a refund you as our sincere apology, and it』s really kind of you to return the payment when you get the item.
Please tell us which one you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景五、物流顯示已妥投，但買家來信表示未收到貨
Dear {$BuyerName},
We have checked the real-time logistics information of {$OrderId} when we receive your mail at once, and it shows that the post have delivered to you.
You could check on the website:{具體查詢網站}.
And could you kindly ask your neighbour or your family if anyone picked your package?
So we can provide the tracking number {物流跟蹤號} to you and suggest you to check with the clerk in your local post with the number.
Please let us know if you have any questions or concerns.Keep in touch.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景六、買家想取消訂單，但賣家已發貨
Dear {$BuyerName},
Sorry to hear that you would like to cancel the order {$OrderId}.
We have to say sorry that it has been sent out. We can not stop the shipment. Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名稱}may be quite suitable for you, to say the least, if you don』t like it, you can give it to your relatives or friends as a gift.
Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景七、買家收到貨但因商品尺寸不合適想退貨退款，賣家與之進一步溝通
Dear {$BuyerName},
We really appreciate your great support on us.
But sorry for the inconvenience that the {商品名稱} did not fit you.
Will it be possible to give others as a gift? Or how about we make you a {具體金額} refund as a way to make up for this?
If you insist on returning it back, we will go to the further step. Please tell us which way you would prefer? We just want you to know that your satisfaction is always our top priority.
Looking forward to your reply!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景八、買家投訴或來信告知賣家發錯顏色、商品或商品有缺陷等，賣家與之進一步溝通
Dear {$BuyerName},
We are so sorry about that. This is your order:{商品名稱} &{$OrderId}.
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don』t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景九、接上一情景，買家發來圖片後賣家根據責任情況引導退部分或全額款
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』re willing to solve the problem.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We are willing to offer a {具體金額} refund to you as our sincere apology, is that ok for you?
Or if you have any other ideas, please let us know. We just want you to know that your satisfaction is always our top priority.
Looking forward to hear you soon.
Once again, we send our sincere apology.
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十、接場景八，買家堅持稱商品有問題但又不想或不能提供照片
Dear {$BuyerName},
We』re so sorry for the unsatisfied purchase. We』d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture again to help us avoid the same situation and pls don't worry we will give you the best solution? Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十一、買家無理由退貨退款，賣家同意後並告知操作注意事項
Dear {$BuyerName},
Thank you for contacting us.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please make sure the item you return is whole new or a 25% restocking fee may be applied if the {商品名稱} is used or damaged visually.
Also, please make sure that the correct merchandise is being shipped us,{$ShopName}. We are a seller by the name of {$ShopName} on Amazon. If merchandise purchased from a different seller is shipped to us, we will need to ship it back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards.
Sincerely yours,
{$ShopName} After-sales Customer Services
場景十二、客戶詢問物流跟蹤號或者詢問是否已發貨，賣家的回復
Dear {$BuyerName},
Thank you for asking.
Your order {$OrderId} are shipped on {已經發貨的具體時間}.
You item is on the way to your shipping address, here is the tracking#********. You could track it on {具體查詢網站}.
Item was shipped from China. Normally, you will receive this item within {你的listing頁面標注的配送時長} business days.
We have checked your estimated date is{物流派送時間}.
Your understanding and patience is much appreciated. Please let us know if you have any questions or concerns. Keep in touch.
Best regards
Sincerely yours,
{$ShopName} After-sales Customer Services
備註：因為每個賣家銷售的產品不同，大家可以根據自己的產品情況適當完善郵件內容。

㈤ 如何給亞馬遜買家發送站內信

買家和賣家通過亞馬遜站內信溝通的時候，郵箱後綴往往是亞馬遜官方的，專這也是亞屬馬遜為了避免雙方線下交易或者談判而制定的規則。所以買家在發送站內信的內容中也不能包含其他站外的真實郵箱，因為一旦包含其他站外郵箱地址一般都會被系統檢測出來從而屏蔽了郵箱信息。另外如果站內信中包含真實郵箱，很有可能受到亞馬遜的警告。

站內信不能含購買鏈接：站內信除了買賣雙方進行訂單溝通外，部分賣家也會想要通過亞馬遜站內信來為產品引流，比如給買家發送新品鏈接和新品優惠碼。然而這種行為也是亞馬遜所不允許的。

(5)亞馬遜後台如何發售後郵件擴展閱讀：

注意事項：

部分賣家可能想過通過站內信為產品導流，給大家發送新品鏈接和優惠碼，心裡想著發送的鏈接也是亞馬遜平台的產品，應該符合規定，而實際中這種行為也是不允許的。

亞馬遜商家的站內信都有明確的要求的，賣家只能發有關於 order fulfilment 和 customer service的東西， 任何promotional words (記住包括給亞馬遜店鋪促銷)都是被禁止的，所以除了物流信息外，其他鏈接都最好不要發。

㈥ 亞馬遜怎麼在售後郵件里加入評論鏈接

在寫郵件裡面有個文字格式↑，點擊後出現一條功能選項，裡面就有加超鏈接的！

㈦ 如何設置亞馬遜索要好評郵件的發送時間和發送

如何設置亞馬遜索要好評郵件的發送時間和發送頻率

郵件索評，雖然算是一種較為傳統的索評方式，但是憑借著電子郵件的特性，依舊煥發著巨大的活力。特別是最近亞馬遜直評刷評不斷被刪的情況下，很多買家也都將郵件索評作為獲取買家評論的主要來源。

很多賣家都只是在後台單純的寫好標題和內容，然後將郵件群發出去就可以了。但是，並不是所有的索評郵件都能達到理想的效果，有很多賣家精心製作了郵件標題和郵件內容，甚至郵件群發地址也非常精準，郵件的打開率卻很低，更別提買家的留評率了。

其實他們都有一個很關鍵的問題，郵件群發的時間和頻率沒有合理安排好。

根據很多使用酷鳥群發郵件的亞馬遜賣家反饋，索評郵件發送的時間較為合適的時間是星期一到星期五，因為使用郵件頻率較高的大多都是上班族。歪果仁都有上班時間收發郵件的習慣，因此，上午10點左右一般是郵件發送的最佳時間，另外據部分賣家反映，晚上8點也是比較合理的時間段

怎樣設定好這些郵件發送時間呢，你可以通過酷鳥群發郵件工具來實現，系統提供了訂單產生後，商品到貨後，買家收貨後三種選項，你可以根據規則設置，另外，你還可以設置具體的發送時間，系統會根據你設定的時間自動生成郵件任務

很多賣家都以為發送索評郵件的數量的越多越好，這是錯誤的觀點。郵件發送的頻率不能過高，如果過高，可能會引起客戶的厭惡，而且還會引起亞馬遜的注意，試想一下，你一天收到很多封同樣的郵件，你可能會看都不看，直接把郵件刪除並將郵件地址拉黑；同樣郵件發送頻率也不宜過低，過低可能會導致客戶無法了解到企業產品的最新動態，甚至會被客戶逐漸遺忘。

因此，你可以在酷鳥系統發送郵件根據訂單產生，商品到貨，買家收貨三個時間段生成不同的郵件任務

當然，郵件發送時間和頻率最終還是需要根據實際的情況來決定.

㈧ 亞馬遜後台怎麼添加郵箱回復客戶郵件沒找到在哪裡呀

不可以
這樣是違反亞馬遜
條款的
直接亞馬遜的mailbox回復
內容不涉及三方網站鏈接或者郵箱等信息